First of all, let me start by saying that I love this game…as do thousands of other people. Therein lies the problem. Servers are full most of the afternoon and well into the night (particularly during peak hours from 1700-2300).
I have found myself sitting in front of the server list for 30min…an hour…trying to snag a chance at logging in to play. As much as I love this game this will be the inevitable “deal-breaker” demise of this game if you don’t publicly address it immediately. Some PR and honest discussion about this problem might go a long way in helping put out the fires that are beginning to smolder beneath this issue.
There have been many great suggestions on how to deal with this problem. I am not a game developer and therefore know nothing about the trials and tribulations of making some of these ideas come to fruition. However, I am a gamer…and as a gamer I can tell you that if I find that I often can’t log in to play the game I will stop trying. I could be mowing the lawn or spending time with my beloved. But, I would rather shoot a thrall in the face with an arrow. If I can’t log in to play…I will have to resort to more primitive forms of entertainment like…playing cards. I don’t think you want that on your conscience do you?
To this end I propose that you consider a few things that might help alleviate the problem.
More servers: Obviously this is the primary issue. Increase the number of servers particularly in America as these seem to have the most trouble with availability (from what I can tell).
Que for servers: Each server should have a Que that will allow you to auto-join based on your position in line for server availability.
Increased server cap: Even if you only increase each server cap by 25% this would still allow 100s of additional players to log in and play which will at least decrease the number of people crying out for your immediate persecution.
Introduce an AFK timer: I really think if a player has not moved for 30 minutes then the penalty should be death…erh…uh…I mean, they should be automatically logged out. This would allow some of those people in the que that are waiting to play to actually be able to play!!!
Consider allowing free server hosting until you get all of this worked out and then allow a transfer of the free server to an official server when the issue is resolved or possibly allow those servers to become paid servers but at a reduced rate. After all, they helped take a substantial burden off of you during this critical time.
This is a very real problem for the future of this game. I know you are working hard to resolve it. It would be helpful if you would address this publicly and give us information on what you are doing and an estimated time frame for you to get it done. I implore you, do not ignore the masses on this one. I never write comments or suggestions…but, I did today because I want to see this issue fixed as much as the next person and I am sure you do as well.
Thank you for taking the time to read this. Have a great day.