Platform: Xbox One
Issue Type: Other
Game Mode: Online Official
Server Type: PvE
Map: Exiled Lands
Server Name: 2500
Bug Description:
Attempting initial login, when the game begins to load, I’m tossed back to the server list and presented with a window message: “ACCESS DENIED - Failed to retrieve suspension information.”
According to the OFFICIAL RULES, when a suspension occurs the in-game message will provide details of the infraction and duration of the suspension.
What does it mean, then, if the suspension information cannot be retrieved? Is this a 3.0 bug?
I’d share a screen cap but new users cannot upload images.
Bug Reproduction:
Trying to start again on ANY official server gives me the same message.
I submitted a Zendesk Ticket (Funcom [64560] Bug Report) and the ticket is already ‘solved’ and the automated message received to file the bug report here to keep it visible, and here I am.
Regarding the message displayed, this seems to be related to suspensions as opposed to a bug, for this reason, I recommend submitting a ticket so our dedicated team can provide you with further details.
Wouldn’t that make it more likely to be a bug if it’s happening to more than one person on the same server. My whole clan is denied. Guess I’m going to have to open yet another ticket.
“Your account has been temporarily suspended from playing on official servers for 14 days as a warning due to claim spam. Your suspension should end on the XX of September.”
Very frustrating it was almost half way into the 14 days of suspension. I still think the message I’ve been seeing is a bug.
