This thread is about solutions. The fact of the matter is that you do not have the staff to moderate servers efficiently and in turn it is damaging your potential revenue. A heavily exploited game with lack of moderation is NOT a good commerical for the Isle Of Siptah Expansion.
Console players read this forum. Do you believe they are looking forward to everything we are dealing with?
Solution: Create a prompt that players can see once they login with the list of current players on that server. Have players cast their vote for whoever (that is not part of their clan) they believe should moderate that server with admin priviledges (regulated to a certain extent).
Elected moderator(s): Will receive a prompt stating that they have been elected allowing them to accept whether or not they choose to be a moderator. If not, the election rolls over to the next player with the most votes.
Funneling the reports via one person = less work for Funcom and allows for better moderation: Moderators can then on behalf of the server report to Funcom regarding issues on the server. Based on the reports, Funcom can chose to “unlock” admin priveledges for the server moderator to execute whichever agreed upon punishment/remedy needs to be applied to the scenario.
Currently, your system is overcumbersome for your staff and in turn is affecting your possible revenue. Though you may not want to admit, this is the most cost effective and overall EFFECTIVE solution.