several official servers are down,
reports to zendesk autosolves, while the issue is still happening. the server issue is NOT related to funcom, this is a Gportal issue you can see part of my chat with gportal as proof, below.
and please stop having all the tickers as solved when the issues are still happening…
this treatment we are getting is disrespectful to everyone reporting issues. how about changing the solved message by recieved?
This post is a little to negative, and ugly. I am not sure that this will accomplish anything except to earn moderation. I’m sorry, Hansel. They have addressed the point about Zendesk tickets being auto-solved. They will still look into them, even when they are auto-solved.
I don’t agree with them auto-solving tickets. But… that is what their support team has elected to do.
i know it will be delisted. and i am ok with it.
this post is a well deserved one, enough is enough.
where exaclty marking something as solved is proof that they are reading it.?
negative ? maybe , this is what frustration brings… ugly, well ugly is what they are doing to us. whay they are doing to their game, ugly is the type of support we are getting… i cant send flowers when we are treated with such irrespect,
timers, not working,
events, with issues
withch hunt starting the 23, ended up starting the 26, because someone forgot,
servers go down and they do nothing.
telll me if anything on their behalf to the commubnity has been pretty ? answer is clear , it is NOT.
Did you take into consideration it’s the holidays and staff might be away before ranting about the servers? Take a deep breath, calm down and try reposting politely instead of raging like a toddler.
we have been with issues on holidays, and there was always people solving stuff.
but lets recapitulate just for the last couple weeks shall we?
" Funcom STOP BEING INCOMPETENTS! and DO YOUR Fkn JOB"
Unreasonably angry, inconsiderate, rude and doesn’t inspire any action.
Valid concern. Something that I believe most of us that play on Official servers would expect attention and quick turnaround once the issue is alerted. However, staff do not work evenings, weekends and may have limited hours due to holidays.
Valid concern. As @Cauthey has explained, staff on the forums have explained that there are situations where the tickets auto solve. This is confusing but more than likely is based on their internal systems. I also agree that they should not auto solve.
Still rude but is a symptom of the growing discontent. Doesn’t excuse your overall tone though, it stinks.
Now, there are ways to take your frustration and harness it into more positive energy where you can maybe not pop a blood vessel and insult everyone in your angry wake. Step away from the game. Do something else. Write a suggestion list. Be nicer.
YOU CAN communicate how disappointed you are WITHOUT being a raging asshat.
I am not in a position to give you assurances one way, or the other, about the handling of auto-solved Zendesk tickets. All I know is 1) this is how their operations team has elected to process their official server performance-related tickets, and 2) they have gone on record before (here in the forums and elsewhere) that even though the ticket is auto-solved, they are looking at the ticket reports as they relate to specific servers. And allegedly are taking action.
I don’t know what else I can say to put you at ease. But you need to consider - getting hidden and unlisted here is not going to work towards solving the problem that you have. Opening a thread with hurtful language and profanity also isn’t going to solve the problem. It will, potentially, make some people who have to read the thread and action the thread feel bad. And it won’t endear you to them, or encourage them to act on your asks.
so for how long should we be tolerating all of this… dysfunctioanl problems from a company ? that seems to not be able to do one thing right? when is enough kiki? its been a year or more when this game started to roll downhill…
is it not inconsiderate the way they are treating the customers? is it not inconsidered the way they are kept silence and ignore posts that has been made with all the possible positivity ?
is it not inconsiderate the broken promises of better communication? if you want to talk about consideration you have to start looking at how the forums has devolved, with more and more people angry. enough is enough, some people have a large portion of patience. others. simply not.
being nice seems not to work. ( i can see this week over week) maybe they need a bit of rude for them to react, ( i certainly dont know) but at this point i ran out of patience. and trust me i have a lot of it. but i am also persistant and a fighter, i will keep trying because i CARE…
there are signs , strong signs of incompetence, some people like to call it, dysfunctional, but the signs are there, as i mentioned in other previous post, it is for funcom to find the culprits, could be a process , a person, or several people, it is for them to find out, but the product is not being delivered with minimun standards, sadly i do believe that being nice will NOT solve it. i posted a list of thing above that has been happening in the last week. imagine if i had to post a list of broken things from a year to date… there is something really REALLY bad at funcom , as i have never witnesed anything like it since 2018…
incorrect, they are always autosolving. with maybe the exception of hacks, i have not reported on those, but i have used all of the others and they autosolve. they should at least change that word to “reported” solved means fixed… and its just a slap in the face to the people who spent time reporting the issue.
i would like to undertand as a customer when exactly is support working, and when they are off, as any other company i buy from. there is no information on hen they are working.
what stinks is the treatment we are getting from a chinese owned norewean company… WE DESERVE BETTER!.
a company is not someone in particular, calling incompetent IS NOT AN INSULT, if it is directed as a company,. all i can say is there is something that is making the product not right, and there are signs of incompetence, that can be protocols, or people , as mentioned above it is for funcom to figure it out. i am being very very carefull to not direct a finger to anyone in particular (Even when i have my own list of possible culprits, i will always avoid it)
how do you call the corporation actions to the community as we have seen it? would you call it… considerate? would you call it positive? please do tell me.
Thats a fair assessment to a game thats a few months old.
After 7 plus years of the same treatment, its fair to be “a raging asshat”. We all know funcom has made plenty of issues, rarely any of which get solved, and being polite and a goody two shoes to them has yielded the community zero improvement. Time for things to change.
It totally is fair to be a raging asshat. Hell. I have been a raging asshat in these forums plenty of times.
But honey gets more flies and attention than vinegar. And both of those get a lot more attention than raging asshats. I want to be attended. I want to be supported. I would like for other posters to read my posts. Thus - my option is to try my best to supress my inner, raging asshat. 
if only i knew being nice works, i would have chosen that path.
this will put perspective , i agree with him, being nice has not produced improvements. not ones i can see or can be measured. want me to try pull a list of nice posts, that were written in a postive way with valid issues that got totally ignored? there is something that can be measured.
I dont disagree. But again, after 7 years with no change, I can see why people are changing their attitudes. Maybe if Funcom sees enough upset people, they will think that maybe they arent doing a wonderful job.
I’ve never been an apologist and from the history of my involvement on the forums, you know this. But I’m not going to pretend like they do nothing right. This is a blanket statement that only serves to continue your negative narrative. It’s a lie that I think you keep repeating that has made you believe it. There are better statements that would be best to describe their overall performance lately. I’ll leave that up to you to imagine. Think.
It has been inconsiderate. I do not think any of the regulars here would disagree. But think about WHY that is, and I’ll elaborate more as I go through your comment to me.
It actually does help. The response might not be perfect, exactly as expected or immediate. But it is better when you are kind, understanding and polite. Especially since I started doing Beta in September I changed the way I approached things because I realized some of these things. I’ve commented about this multiple times. Ultimately it is what led me and Cauthey to create CEA.
I don’t see it. And this is where I will elaborate. While I do not have evidence, I STRONGLY suspect based on the results and deductive reasoning that the CE Team do not get the bandwidth and staff required for the momentous project CE is. This is not incompetence on the shoulders of the ones working on and delivering the product.
I have worked in a few different fields and most of them deadline, production based. I can unequivocally make a stand that the people who put their blood, sweat and tears into this type of work are not incompetent simply because they are unable to deliver it properly. It is because they are not given the tools to do everything required. I know EXACTLY what this is like. I have been in this position multiple times. It was always unrealistic expectations without support. You cannot expect perfection let alone the basics with something that requires, for example, 10 people if you have 2. Remember that video I said you should watch? If you watched it, you would know what I mean by all this.
Repeatedly calling the CE Staff incompetent is a misnomer and irresponsible as a person.
It is for the most part. But raging at them isn’t going to magically call what you want out of thin air. Tell them what you would like to see, politely.
Hi, it’s me, I did it.
Well it can’t be both incorrect and maybe.
I agree with you that it shouldn’t be autosolved. As I said.
This is frankly noneofyourfvckingbusiness. We do not NEED to know their hours. They are not a brick and mortar store where we patronage them. What we should be asking for is coverage for the things that need coverage for. Such as, having support for the Official servers.
Now, you asked me and you’re probably wondering how I’ve figured out their hours. Educated guess and deductive reasoning based on when support and moderation actions reports and tickets. This is why plenty of players on the forums have communicated they don’t work on weekends. This is why I said that they do not work evenings. This isn’t super special secret information, it is based on the evidence presented here and Zendesk.
But, you HAVE to give some leeway here. We are still Friday, 2 days after Christmas. MANY people all over the world take extended holidays and/or have reduced hours to spend time with their family and friends. FFS let them gear down have have it. You not having access to a server for some hours is not the end of the world. Let it go for a hot minute.
Y’know, I don’t know how else to say this. It doesn’t matter what mental gymnastics you used here. It doesn’t matter that you’re “trying” to be nicer because of the many people that have given you feedback on this subject and want to take some of the heat off. You’re still calling the staff incompetent. You even admit, as above, that you still FEEL the same way.
Now, put yourself in their shoes and think about how YOU would feel reading this. I betchya, if my assumptions are correct, you’d feel pretty damn horrible. Especially if you were not incompetent at your job.
I’m a bit tired of the patronizing and logical fallacies you use. You even go as far as gaslighting and it’s become so exhausting.
Now, since you’ve also, multiple times now, talked about how you’re “not their friend”, I’m going to impart another one of my little examples to you. I know how much you love them.
I have worked in a call centre and in service work. These are considered some of the most stressful jobs out there in “developed” countries. Depression and suicide rates are high. There’s good reason for that. I don’t work in either anymore but you know how I conduct myself now? If I HAVE to call them or patron an establishment, they are treated like my friends. They are treated like GOLD. I will lay out a red carpet and shower them with compliments if I could. I am so sickly polite, patient and understanding with them because I have been there. I know what it is like. I had become a shell of the person I was and am now. I have been screamed at, my life and family threatened, gaslit, told that I would be r*ped and gutted, told I was incompetent for things I had no control over, SA’d, by the customers. It is insane. Now re-read this paragraph. Read it again. Again if you have to. And think.
My point is that this is about treating fellow humans with decency. No matter the position a worker has, they are NOT YOUR SERVANTS.
We expect a certain level of delivery and performance for the products we buy and support. 100%. But, that doesn’t give us license to be asshats. TREAT THEM AS YOU WOULD WANT TO BE TREATED. Be angry! There’s nothing wrong with you frustration! But anger doesn’t have to come with all the crap in your communication. Take it, mold it, create something from it. Why not put together your own post of the issues from the past year and the suggestions you’d like to see and what you believe would happen instead?
Telling them to “stop being incompetents and do their fvcking jobs” is quite frankly, abuse. Especially right now based on the current situation.
The raging asshat thing isn’t new of course. But especially in the gaming industry it’s become almost alike to general playerbase behaviour.
There’s something to be said about how people conduct themselves in settings where they have anonymity as well.
These are big social discussions, not sure if this is entirely the place for it XD
I saw what you wrote about how competent employees might be doing everything they can under those who might be considered incompetent. That had value imho.
But, anyway, you don’t have to respect any one of them. Simply just common courtesy and basic human decency would go a long way.
If the servers are down, then play something else, watch Netflix or go outside. Just because a server is down, doesn’t mean it’s the end of the world.
this comes in the context of their latest actions, lets call it this month. for clarity sake.
i would like to undertand why. it will let people undertand. right now the only word we get is silence. (for the most part, regardless if the post is positive, or nice, or negativa and aggresive)
would like to see proof of it, cause all i can see is silence and they ignoring even posts and issues that has been reported in a constructive way… i can even link you posts made by @Cauthey asking for information on certain things , and it never came, and like that , i might say dozens if not hundreds of others.
while i can agree with this logic, it still makes the company look bad, and incapable of dealing with the product, the solution to this problem which is not new must come from funcom, and if things are getting worse, it means they are not doing anything t solve it, i think both of us have a difference concept of what incompetence is. for me, i can say this company is incompetent to produce this product with minimun standards , it does not mean everyone is incompetent. it means they dont have what they need in order to produce a competent enough product , as mentioned above, could be a person, could a protocols, and yes could be lack of people, all of that are problems that funcom needs to face and fix… it is their problem not ours.
here is where i have an issue, if you are understaffed? why come around with a half cooked, / half broken system that was NOt needed? if you dont have enough people you go maintanaince, and ttry to keep the game running as best as you can, work on adding stuff that is not a fundamental change, meaning you wont bring a huge change to systems if then you are not able to respond if issues arrives, that is in my view absolutely irresponsbile.
same as i, again i am not personalizing the incompetence, as mention above, it is not only related as the quality of people working, you can have genius people working on it, but still not produce a competent enough product, due to policies or the lack of people or lack of bandwith… all of it is on funcom to fix, as a customer i only have visibility for the product that is being delivered.
i do understand where you come from, but if you have 2 people and you need 10, and the company does not provide the head count, you still have a mediocre product, then you have not fixed the issue. do not embark in ambitious changes if you are NOT able to have the bandwith to properly sustain your changes, this is exacclty the problem, they knew the settlement sytem was broken, we said soo many times, and yet they still launch it, (this is one example out of many)
unless they are throwing this in here to test it , before they launch something like it on dune? i mean there must be a reason why they laucnhed it as it was. only funcom knows.
i am calling the company , and the product to be below standards and the company to be incompetent to produce something within minimun standards. i dont expect perfection. but i cannot tolerate broken things that takes 5 minutes to fix to remain broken for a year, (such is the case as the siptah black corsair, the bug is a misplaced coma!) or when i see the same bug being reported dozesn of times, the support people asking questions that has no sense because it should be a known issue. (just to name a couple) .
being cool and nice and sweet , with them have not yielded any results either, so what do we do?
what does that tells you kiki? were is the game? in general?
100% disagree, oh it is myfvckingbusiness. i am a customer i would like to know when i can get support and when i am not going to get it. i think support went down to 5% of what it used to be, (impression as i have no proof)
no i have not, dont try to pull mental gymnastics on me, when i have to point a finger directed to someone i do it, you know i have done it in the past, so please do not accuse me of things i am not, i am profoundly intellectually honest, if i have to say something to someone i will say it. i am not a shy person, i am direct and open , i do not need to do any form of gymnastics. so please STOP trying to use that flawed narrative with me. let me ask you this :
do you thing based on teh state of the game that it is a competent made product? a well made product with few issues? ., i will not ask you to be honest, because i do know you are, and you have my respect for it.
i dont need to put myself in their shoes, i am a paying customer, they are making money out of it, it is they who needs to put themselves in their customer shoes, and think 100 times, what they are doing.
so if you are in disgreement then you accuse people of manipulating? you tell me, what i have said that is not true ?
i do the same when they perform well, and do what they are supposed to do, (their job) i might even be nice when dealing with feedback , but if i have to do the same for 2 years to the same person, at some points i will stop being nice… you see? what is happening here is NOT new… so your example here is totally flawed and far from what we are seeing here., reality states the game is right now in the most horrible place it has ever been. how we did came to that?.. it is not customers fault for sure, whatever is happening we have one single entity to blame : funcom. i am not blaming anyone in particular because i do not have the inforamtion to make an educated guess, but as a customer i DO have the right to criticise what we are getting, and i will always be on the community (customer side) because i am part of it.
like you i have conducted myself in situations i have been blamed for things not under my control, but i can guarantee you i can see the issues that might be causing it, i had never took offence when i knew it ws not my fault, and i think funcom know the mess the game is right now, so there is grounds for people going ballistic on them, again in my case I AM NOT puting the blame on someone, but into SOMETHING Called funcom… its my right, even if you dont like it.
of course not, an i have never treated them as they should be my servants. now who is now doing some mental gymnastics? , i will not remove myself from the right to criticize a product when it is in such bad place, again i do not expect perfectioon, but i do expect them showing that they care, a company engaged with their customers,i think we can all agree we are not seeing that.
treating your customers as they are doing is for me and others abusive.
like being silent to almost every issue presented , even in the most constructive manners, such as you preseting the issues or @Cauthey asking for relevant information? that kind of courtesy is what we deserve?
we have different points of view, i respect the right for you to voice yours , do the same with me.
thank you.!
O_o
i am playing something else dont worry, the support issue was just the little drop that just broke the glass for me.
i will lower the tone of the OP, a bit. but it will retain what i have said here.
we really need to start seeing improvements.
i have been crossing messages with Gportal,
the issue is at Gportal , and regards to all LA (los angeles servers)
since i am also believe i am a fair person, the server issue… IS NOT FUNCOM fault it is a GPORTAL Issue, as you can see on the screenshots i took.
and since fair is in order, i will apologize for this particular issue to funcom. as it is NOT their fault.
Regards.
So you jumped the gun, and came out shooting before you even had the proper targets clearly identified?
This may be the reason why you have received the push back and the censuring that you got this evening. I know that you want results now. I do, too, honestly. But please consider that perhaps a more patient approach may have suited your cause.
I see that you’ve edited the topic subject to something much less inflammatory. That is good. And a step in the right direction.
