Funcom theres still issues with subs?

Hello got a friend that made an account in to the game , subbed since day 12 and still on f2p
Told him to report on Funcom Help - Funcom and still no answer and still on f2p . Its amazing this game still working… 7 days have passed no email no response and no nothing.

Yes, there are sometimes issues with subs, and purchasing funcom points. Tell him to submit just 1 ticket and wait. Customer Service for Funcom is horrid and can take weeks to a few months. If your friend contacts his bank or credit card issuer to get a chargeback it will most likely ban the account. Just tell him to be patient. I know it sucks.