In this particular case Dharack is most likely a victim of the recent change to the support policy of Funcom - a F2P does not get support even if the reason he needs the support for is a problem about making a subscription.
Also, he is one of my core raiders in one of the 2 last (mostly) german T6 raidforces.
We are getting really pissed about loosing people, raiders, who try really hard to throw money at Funcom, but can not, due to no support answers.
@AndyB @christa @Spynosaur_Nicole this has become a major issue for people who subbed for a long time, take a break or fall back to f2p by acciedent, and have no chance to sub again. As you know there is a high chance that something happens while paying (having to creating a new paypal payment option every time for instance).
Please tell us how we can contact you in a timely manner if a f2p encounters a problem while trying to pay.