Game crash and can no longer join server

[CrypticWizdom72]

Basic Info:

Platform: Xbox One
Issue Type: Crash
Game Mode: Online Official
Server Type: PvE
Map: Isle of Siptah
Server Name: 2131

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Bug Description:

I was going near another players base which is a good size and my game stopped working and made a buzzing sound when it froze. Now when loading in the game completely stops responding and goes back to the main Xbox Home Screen and have to start game all over again. But it still just keeps repeating over and over. Can not play or even get into server at all

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Bug Reproduction:

Same as I wrote above… game froze near someone’s base then it won’t let me into server anymore. No error message . Game just shuts down been doing it for about 20 hours now. This is on my other account. Username is RealRoofer1168

[sestus2009]

@Community can you help our Friend here. Thanks in advance. @CrypticWizdom72 hopefully they can guide you in the right direction.

[Caroll]

Greetings Exile,

Thank you for reaching out to us. In this case, it could be the base affecting the server performance.
Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Report a player” and include a picture of the location so our team can investigate it.

@Mayra

Reporting an infraction

To report players, clans, or specific exploits on any of our official servers, please contact us through Zendesk 3.9k by selecting ‘Report a Player’ as the type of issue. Our team will get back to you using the email provided.

Please make sure you provide the best information you can at the time of your report. This means relaying as much information as you can to help our team investigate. This includes, but is not limited to, screenshots, videos, timestamps, names of characters and clans, and a good description of the issue.

We won’t be able to refund or return any loss of property caused by an infraction.

You can read the full version of the Guidelines here:

Official Servers - Terms of conduct, guidelines and procedures

Official servers' guidelines Introduction Conan Exiles has thousands of official servers across several platforms and regions. These come with certain rules and strict enforcement. By playing on an official server you are expected to follow the guidelines below. Support will do their best to honor these guidelines. Please read through and consider the spirit of the guidelines, not the specific wording. We reserve the right to modify these rules. We will notify players in advance of any …