Game crash while loading to a server

every time i load game it crashes to white screen and send crash report to funcom yet its never fixed its been days and ive paid money to be on this server and ill expect refunds from funcoms incompetent mob if not fixed

You may want to give more details … What platform? What server? What error?

For refunds, cantact the store front that sold you the game, only they can give you a refund if you are eligible for one.

The game works perfectly fine for me on PC, no issues loading into any servers.

so are there any constructive fixs for this hopless situation

Have you tried joining on official server? Have you tried deleting and reinstalling the game?

ive managed to join one other server in about 5 days , but i cant join the server ive donated to it keeps crashing and sending a report , the game is at this point being reloaded

If clean reinstall of the game doesn’t help maybe the issue is related to your hardware. You can find some workarounds that helped others here:

Does the server have mods on it? Have you tried to validate your files? You could also try to upload your crash logs as that will help the teams to analyze the cause as well. What are your system specs? There is so much information you are leaving out that could easily help.

the game crashes ??? funcom end computer new top end ??? my c64 handles it but funcom is not

all done

It doesn’t work for you, it works for us. The odds are that the issue is on your end :slight_smile: Good luck figuring it out.

1 Like

well thanks for that ill try once more if it dont work ill bin the game and bin funcom

I have no issues logging into multiple servers with or without mods on PC so the issue does not appear to be on Funcom’s end. This is why I suggested that you post things like your PC specs, your crash logs (some users can even read them and help you), and various other things. Or you can just ignore everything and continue to crash. I suppose the choice is yours after all. I can only offer to provide help, I can’t force you to accept it.

crashes on one server only

Then that sounds more of a server side issue than anything. Is the server modded?

20 or more mods and im the only one that cant get on

Pretty much can guarantee it’s because your PC times out/crashes when trying to connect due to either out of date mods (which as of 2.5, will result in a HUGE log file, causing the load times to increase SIGNIFICANTLY), or the server is running tons of larger mods and your PC simply cannot load them fast enough. Either way, your PC likely cannot handle the increased load times.

As you are not the server admin, the only solution is to try to join single player first WITH the mods loaded. Once in Single Player, exit to main menu (key part), THEN try to join the server. Your server admin could potentially help out with some log filtering, but only if they can access certain ini files (not every rental company lets you), and only if they are willing.

1 Like

Excellent post Multigun. And this is exactly why I had asked him for his PC spec or at least his crash files. Someone could (not me personally) help him solve his problem much faster with the proper information. As it is only 1 server that is the issue it is not a funcom end problem, it is either on the server side or on the PC end due to the mod list.

the funcom crash report is BLANK repeat BLANK , if i could access the file i would have it fixed , but it seems the crash report to funcom is secret wombat business

Edition Windows 10 Pro
Version 21H1
Installed on ‎11/‎2/‎2020
OS build 19043.1202
Experience Windows Feature Experience Pack 120.2212.3530.0
Device name DESKTOP-TC4KG4I
Processor Intel(R) Core™ i7-8700 CPU @ 3.20GHz 3.19 GHz
Installed RAM 16.0 GB
Device ID AE3D4F3A-9057-48E8-8A78-49FA6DEB222D
Product ID 00330-80000-00000-AA612
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Time of this report: 8/29/2016, 16:59:12
Machine name: DESKTOP-TC4KG4I
Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.160802-1857)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 09/08/15 15:51:20 Ver: 05.0000B
Processor: Intel(R) Core™ i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16304MB RAM
Page File: 5228MB used, 13506MB available
Windows Dir: C:\Windows
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 32bit Unicode


DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

      Card name: NVIDIA GeForce GTX 980 Ti
   Manufacturer: NVIDIA
      Chip type: GeForce GTX 980 Ti
       DAC type: Integrated RAMDAC
    Device Type: Full Device
     Device Key: Enum\PCI\VEN_10DE&DEV_17C8&SUBSYS_36B61458&REV_A1
 Display Memory: 4095 MB

Dedicated Memory: 3072 MB
Shared Memory: 1023 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: AOC 2236
Monitor Model: 2236
Monitor Id: AOC2236
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7254 (English)
Driver Version: 21.21.13.7254
DDI Version: 12
Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/08/2016 00:00:00, 17619464 bytes
WHQL Logo’d: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5488-11CF-BE6B-BB161BC2D835}
Vendor ID: 0x10DE
Device ID: 0x17C8
SubSys ID: 0x36B61458
Revision ID: 0x00A1
Driver Strong Name: oem51.inf:0f066de3672d1ed2:Section089:21.21.13.7254:pci\ven_10de&dev_17c8
Rank Of Driver: 00D12001
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DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported