Game Just Disapears At Start

Conan Exiles PC Discussion
42

My logs (zipped): https://drive.google.com/drive/folders/1IZWRXFnBBP-naBjf25vK7Wiosp7RePt_?usp=sharing

Originally, ran on my win 10 home. Installed some mods, the big update came out, and then it stopped working. Kept giving me these issues randomly and in no particular order:

  1. Not enough video memory when trying to allocate for a texture.
  2. Sudden exit without error when the menu loads the funcom live services popup.
  3. Fatal error during item 2 above.

Solution attempts

  1. Reinstall graphics drivers.
  2. Move Conan to a dedicated hard drive.
  3. Use an OS (windows) from another computer with zero driver updates – this WORKED even after driver updates until I added mods, then game didn’t work (as above), removed conan completely (it had it’s own HDD) AND unsubscribed from ALL mods – then it hasn’t worked since.
  4. Create page files – a fix for Fortnite with the terxture error.
  5. Remove the Funcom Live Services plugin (fixed the issue once before, but not now).

Hardware Note
I would love to blame my hardware, OS, background processes or whatnot. However, that was ruled out when I dropped a laptop’s OS and HDD into the computer and it worked fine… until I added mods, which broke it thereafter, even after unsubscribing from ALL mods and a fresh install of the game.

System Specs
Gateway DX4380G-UW308
6GB DDR3 1600mhz RAM
1TB 5400 rpm HDD [Win 10.2004 Home]
AMD A6-5400K [Dual Core 3.6 ghz] APU with Radeon HD 7540D
[BIOS set 512MB VRAM]

System Modifications
Added two 298.08GB 7200 rpm [laptop] disk drives
One is a system disk (+ 16GB page file partition) [Windows 10.1904 Pro]
Other exclusively runs Conan (+ 8GB pagefile partition when game stopped working)

43

New Solution Attempt
Reinstall VC Redist (x64) from Microsoft

Result
Game just disappears, no error message, when Live Services popup is up.

Log File
ConanSandbox-2020-9-29.01.25.24.log

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https://forums.funcom.com/t/bye-bye-exiles-due-to-total-lack-of-support-from-funcom/140509?u=narelle

45

I have been having the same problem, but for some reason im not even getting the intro movie. I have done every guide and how to to fix it and its just the same thing over and over again.

46

The intro movies never played on my computer even before the updates. (My laptop does play the movies, with stutter, but it only renders half of each object’s mesh. The mesh issue was before the big update.)

47

New Solution Attempt
Apply AMD fix below

[/script/engine.audiosettings]
bDisableMasterEQ=True

Result
Game disappears, no error message, when Live Services popup is up.

Log File
ConanSandbox-2020-9-29-10.35.52.log

48

New Solution Attempt
Found a Conan install from Sept 11 2020 on external HDD.
Ran conan off it. Game loaded perfectly.
Copied the executable to current install and ran.
Computer locked up during splashscreen. Not even keyboard lights would toggle.

Maybe there’s something to that?

Result
At least I can play the game again, but I’ll need to prevent updates. Steam Offline ftw.

49

Hello I need to ask but do you use windows 10 Home or Pro?

50

Here is my log file.

51

both

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For those of you experiencing issues, could you try to also reinstall DirectX? A user reported this fixed this issue for them.

Thank you also for sending your log files, they’ve been relayed to our team to see where the issue is.

1 Like
53

I downloaded and installed that but no good, I get the exact same problem.

2 Likes
54

installed and continues same problem

1 Like
56

Keep on flagging, you ain’t going to resolve a thing. But also my reply won’t solve anything, sadly…

Im going to wait for a answer to this issue from funcom for a bit…if nothing comes out to clarify this mess…going After legal means of solving it(looking at William1 topic my hopes barely exist)

…to much money payed for this game and not a Single explanation why Conan Exiles entered Early Access for the second time…(your forums are filled up with Bugs reports affecting both Main game and Siptah…

57

any news on problem?

58

Sigh

1 Like
59

Anyone who has not yet please post your logs to help find a solution.

1 Like
60

mine have already been sent, by the other topic @Ignasi has already received them

61

So… i had a similar issue, i would start the game, once the game window popped up POOF! Fatal Error. i tried everything, directX, GPU drivers, visuals, reinstall, even a clean windows install and everything i found in different forums.
I Dont suggest messing with files but hey, this worked for me after 2 days. Could just be coincidence but try this…

Possible solution:

1:Go To: Program FIles (x86)>Steam>steamapps>common>Conan Exiles>ConanSandbox

2: Once inside delete EVERYTHING EXCEPT the Content folder (keep Content NOTHING else! The size of Content is ~100gb (Conan Exiles/ConanSandbox/Content)).

3: Once they delete, Verify Integrity of Game Files. Then wait some time for it to download the couple GB of stuff back.

4: Try running the game once it finishes, and pray.

I hope this helped for at least someone and not just me. Sorry if this is useless otherwise… NO idea why this worked when a fresh install of the game didnt…

The ue4 conansandbox game has crashed
62

I did an iso-based hdd-wipe reinstall of windows 10 pro.
Long story short, first run of Conan hung at the DLC popup while the Funcom Live Services thing does funcom-knows-what. Couldn’t see task manager, but i had a visual studio debugger attached.
Because Conan blacked-out my screen, i had to login my admin account… and eventually did a full 2+GB memory dump of ConanSandbox.exe.

Sent a private message to @Ignasi with the private link.
Link had the memory dump, dxdiag output, Conan logs, and a readme on what I did from O/S install to dump file creation.

AFTER the dump file finishes uploading, I intend on a second Conan run.

I mean to give them everything I possibly can to find the issue.
… assuming whoever is in charge of issue triage decides us peons are worth it.