Hey i purchased premium but it didnt knick in


#1

hi
its both processed in acount page time stamp and also in payments as well as in my credits card holder info
plz what should i do
i already contacted customer support
thx in advance


#2

Sometimes its not instant. Somtimes i needed to wait some days till FC points did show up even payment beeing confirmed. Also depending on payment option. C-Card is fastest.


#3

i did it with c-card but with fresh revolut
maybe time will help but thats not good …


#4

How long did you wait? Did you stay in game or relog, or did you completely close the game and start it again?


#5

There are a lot of reasons why a payment can be delayed. It’s not always a sign of a problem. But if you’re ever concerned about a charge you’ve placed, please feel free to contact us at help.funcom.com/. We’re always happy to help with issues like this.

Please keep in mind that this is the only place you can get help for this type of issue. We cannot assist with billing issues through in-game petitions.