I lost all my tralls and loot

Conan Exiles General Discussion
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8

I reply all my non support: *

verdun#67922

  • 2 days ago

I entered one of my bases and all my minions, including the bench ones, disappeared, only stating that their items had been lost due to decay, even though it had been less than 5 days since I had entered this place. I don’t know if it was a player’s action or what happened, but I want all my minions with their items back. This makes it impossible to play or have any trace of fun

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Ymir

  • 1 day ago

Greetings Exile,

Thank you for reporting this situation to us.

To start the investigation we require more information from you, if that’s okay. Please provide the following:

  1. A video showcasing the suspect behavior you experienced.
    Make sure to check out the accepted file types and formats here.
  • Please ensure that the accused’s FuncomID is visible on the footage.
  • If the video is longer than 5 minutes, make sure to send timestamps for a swifter investigation.
    Thank you in advance for your assistance with this investigation.

Kind regards,
Funcom Customer Support

verdun#67922

  • 17 hours ago

I can’t attach any video if what happened happened when I wasn’t in the game. It was offline. So how can I accuse someone specifically? I know that my neighbor here is “Hana” and another whose base is in the middle of the water and doesn’t even have a door to see the owner’s name. But as you can see from the prints on 11/22 at 12:39 I was in the game and immediately after 11/23 at 2:25 I was losing all the items that were with the minions due to decay, and a large amount at that, So everyone was gone. I even lost Liu Fei, who had been renamed “Zero” and was level 15. Everyone disappeared from the entire base, regardless of the floor.

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Ymir

  • 9 minutes ago

Greetings Exile,

Thank you for submitting a report.

We can only punish hackers when proper evidence of their suspect behavior is sent to us.

These actions are punished very harshly, hence why we only start an investigation if we have concrete evidence.

If you manage to get this information in the future, please feel free to contact us again.

Thank you for your patience and understanding.

Kind regards,
Funcom Customer Support