I want to appeal my ban

[BG_Tryhxrd_YT]

I’ve done read the rules before and just now. The only clan I’ve been apart of is called Ardenvale. The clan the hacker is in is called Yakuza. Why don’t you look into him? this isn’t fair. I don’t even want to play the game anymore. Had multiple great experiences but when i do something as in blocking off a temple or obelisk i’m the one who gets banned not the damn hacker. Bull crap. I wanna appeal my ban. I’m on xbox one. Official server PVE-C #2733. I want my ban to uplift aswell as the others in my clan aswell. S22SgtMax and Xexothermic94X

It isn’t fair to ban someone whose had enough of harassment, stalking and killed over and over again in one swing plus their thralls… just to let the hacker LordCuddlesXO live on freely with his hacks to continue abusing the game and other players…

platform - xbox one
server - PVE-C #2733 and #2506

[Narelle]

If you have read the rules, then you know how to appeal your ban. Send a private message to the community team and wait to hear back from them. By the sound of it though, you may have to wait this one out.

[BG_Tryhxrd_YT]

too bad i’m “not a high enough rank” to do so. Can’t even chat with a team members unless i participate in all these messages . or spend this much time on a website

[Kanza1]

then you need to read a little better it’s also explained , the section you are looking for is the last paragraph of the how to contact us section.

[BG_Tryhxrd_YT]

a moderator or support man can clearly email me anytime instead of just messaging me directly

[Melcom]

Hello,

the Rules are clear in this case

@Ignasis

If you want to appeal a ban , you will first have to have read these rules and make yourself aware of them. Once you have done that, get in touch with us in the way described above and provide the following details:

• Platform
• Name of the Server
• If on PC, a link to your Steam profile.
• Clan or clan names you used to play in.

Once provided those details please wait until we get back to you. When appealing a ban, you might be required to provide any explanations or information we might deem necessary in order to consider the appeal of the ban.

@Ignasis

Duration of a ban

In many situations, we will proceed with a temporary ban as a way to warn and deter against repeating infractions.

In cases of undermeshing, we will proceed with 7 or 14 day bans depending on the extent of the abuse.

In cases of server walling or locking access to large chunks of content in one or several servers, the duration of the ban will be of 1 month (4 weeks).

In cases of other forms of abuse and griefing, the bans will range from 3 day to 14 day bans depending on the extent and gravity of the situation to be judged at our discretion.

In cases of exploiting and abusing of in-game mechanics, the bans will range from a duration of 1 week to 1 month depending on the extent and gravity of the abuse.

Hacking and situations deemed as extreme will be met with a permanent ban.

Any repeated infractions will result in exponential durations of any bans previously applied. Any more infractions beyond that will result in permanent, non-appealable bans.

also beware of, if you want contact the Funcom Forum Support.

@Ignasis

NEW FORUM ACCOUNTS: Please be aware that newly created users can’t send private messages until a certain threshold has been met, which is to read 5 different posts, 30 different messages, and spend 10 minutes logged in. This is to prevent automated spam.

@Ignasis

How to contact us

If you want to report an infraction in any of our official servers, please contact us via Direct Message in our forums. You can do so by going to your profile, selecting Message, and in the recipient field either type in @Community , @Ignasis or @Hugo . Do not tag any other players or members of our community in your reports.

If you don´t know how to write a DM follow the Guide below

On the first Picture cklick on Ignasis Name

Second Picture click on “Message”

On the Third Picture
by 1 fill out with a subject
by 2 fill out with your Massage
by 3 cklick to send the Massage

If you have all done this then you can only wait till they came back to you