Items in Base Missing Upon Login

[Seniea]

Basic Info:

Platform: Steam
Issue Type: Gameplay
Game Mode: Online Official
Server Type: PvE
Map: Exiled Lands
Server Name: Official Server #1509 PVE
Mods: None

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Bug Description:

With the recent update, 90% of the benches, chests, and items in our base disappeared. Our base (the foundations, walls, etc.) remains and so do our thralls. Is there any way to get our things back?

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Bug Reproduction:

It’s a constant issue - log into game to see.

[jmk1999]

If you built with nemedian foundations, it’s likely linked to this issue:

Stability loss and assets missing...after update Age of War

Basic Info: Platform: Steam Issue Type: Other Game Mode: Online Official Server Type: PvE-Conflict Map: Exiled Lands Server Name: 1036 Mods: none Bug Description: Tinkerers bench and large chests gone (AGAIN) Bug Reproduction: Log into the server… [20230622152720_1] The large chest and Tinkerers bench were NOT placed on these rugs… I don’t care about the rugs… but lost all the chest contents and 2 named thralls again… very annoying. Its not horrible I can replace them… but I …

And this is their response to that issue:

Booster Event for Age of War Launch Issue: July 6 - July 20

Exiles, When Age of War launched last week, we discovered a critical issue which resulted in some of your buildings and placeables suddenly losing stability and disappearing. In short, the root cause of this issue was a change to the collision volume of two of the Nemedian foundation pieces, which caused an unforeseen conflict with items built on top of the affected foundations from before the update went live – which presented as items losing stability. We know where we went wrong, and we are …

[Seniea]

Thanks for your info. It does seem to be that issue, and their response is super unfortunate. Thanks again, though, for your response.

[jmk1999]

You’re welcome. Sorry, wish I had better news.