Lets be frank and talk about Bug Reporting Responsibility

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Lets talk about me

I’m playing this game, its pretty awesome . many features really agree well with me in terms of what kind of gameplay experience i want to spend time on.

with that being said…

there are a slew of issues in the game that are considered bugs , or could use an overhaul…

Lets talk about the player personal responsibility

I am not responsible for any of the content in the game, nor the bugs, nor the pain that those bug bring…

I give my own personal time and effort to report these things
FREE of Charge.

Fun . com does not do this Free of Charge.

There is a discrepancy here. and a lack of appreciation for the bug reporters.

You can’t possibly expect a free person like myself to continually dedicate and devote my personal time to reinforcing this game by giving it due attention.

Bottom line = i’m not going to continue to report bugs, unless a person of authority wants to take their time and respond to any or some of this.

NOT community members… they are valued and appreciated, their insight is respected. but they are not where the buck stops… they do not own the forum… and have no direct say in the matter.

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That’s pretty much how bug reporting works…
You notice something happen that you think is an error and you would prefer for it to be fixed, so you report it, because your incentive is the hope that it might indeed get fixed and that your report somehow brings the issue to light.

This is 100% optional and the developers do not in any way expect you to do it, however if you do wish to put volunteer effort into this and report the bugs you find, you should still do it in a manner that is helpful, for example by providing the necessary information so that customer support staff reading them can adequately categorize it in their bug-tracker system should they decide it’s something that needs to be introduced there.

With what and why? :man_shrugging:

If your report is about a legit bug and you provide enough information to be logged to their bug-tracker, then there’s nothing further to talk about it.
Bug reports are NOT for getting instant assistance or anything of that sorts, so there’s absolutely nothing for a Funcom staff member to comment on it…
The only thing I could think of is a “Thanks for your report”, but do you seriously want them spending time going around and typing that to every report?

They usually signal this by putting a blue double checkmark on the report with the text “report received” visible under the thread title.

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This means that the report is about either an already known issue that is already in their system, or that it contained enough information and has been introduced into their bug tracking system that can then be viewed by the actual programmers working on the game (customer support merely filter and merge these reports, since a really large percentage of them aren’t actual bugs that they need to log, but either user error or just feedback - which is also why the regular forum members often comment on reports, to rule out anything on your end and help you if you actually need help and aren’t really reporting a bug)

In the case where their first impression is that this is a new bug, but the report doesn’t contain enough information. For example if you don’t fill out the template or include the same information in your post about what type of server you experienced this issue on and which platform, then they will usually ask for this information or ask you to make a new report and fill out the template.

The reason they do this is because they have to specify this when logging bugs and your report cannot be processed without this information.

So… TLDR. Nobody is forcing you to report bugs. They have a system for it, which I agree isn’t the best as the template copying always seems to get people with dodgy IT skills - this is something the devs also agree that can be improved. But the bottom line, it’s there and it is what it is.

If that is somehow not convenient for you, the devs are perfectly okay with waiting until somebody else reports the bugs in a manner that they can process, and you don’t have to feel even the slightest guilt if you don’t want to do this optional activity :man_shrugging:

On a side-note though, typically it’s not the reporting part that’s the issue :stuck_out_tongue: Cuz whether the template breaks or not… one way or another most bugs that get discovered do end up at Funcom… The issue has been with Funcom then fixing them as bugfixing seems to have not been the priority these past couple of years… which indeed is a bit unfortunate.

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How about having proper Q/A processes and functional closed beta ? Followed by proper opem beta peocess ?

Just daying because judging by results none of it is working as it should.

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Let me ask you this:

If your wallet is stolen, will you refuse to report the theft to the police because it’s the police’s job to prevent and investigate crime, not yours? If you do report it to the police, you’re likely to get just a copy-paste reply, and unless you provide a significant amount of information regarding where, when and how the theft happened, they’re unlikely to mobilize many officers to find the wallet.

You can choose to do so, but don’t expect your wallet back.

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Abandon all hope he who enter here.

If nothing is going to be done about it, why? Report your cards, replace your ID

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I can’t speak for police in other countries or even in states where I haven’t lived but I can say that anyone who believes the police are there to prevent crime or protect them personally are in for a big surprise.

As someone who’s had various things stolen over the years, including VHS players from my video rental store where I had the serial number of the player and an address, phone number and description of the person, I have yet to get any of it back due to police action.

In this regard, in my experience, Funcom actually has a better track record of addressing grievances. Possibly due to their paychecks depending on it more.

That said, I don’t disagree that the more info you can provide the better the chances of getting your grievance solved. Just don’t hold your breath.

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And Funcom doesn’t give much incentive to do so either, sadly. Things don’t get fixed, and that they ask well-known bugs time and again hints that they don’t even track them.

Imagine you go to the police, write them a report about a crime… and they answer that they cannot do anything about because you didn’t use the correct form. And that they don’t believe you unless you got photographic evidence. And even after you redid the report, provided them with proof… they say “thank you” and never do anything about it.

Well, would you be happy to pay taxes for that service? No, you wouldn’t. With taxes, you don’t have much of a choice about paying them - unless you’re a big company.

But we do have a choice about paying Funcom.

That’s the problem here. They butchering their reputation and long-term customer base for some quick money.

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