Longtime player cannot access account


I have submitted a ticket as I cannot access my account (Ticket #1091973). Are you able to look into this?

To provide some context, I have a lifetime access account awarded from a Funcom competition that took place ~10 years ago.


Hi Tradalotrox, I’m sorry to hear you’re having trouble accessing your account. For security reasons, we can only help with account recovery requests over email support. The specialist handling your case will respond as soon as they can, so please keep an eye on your email inbox for further replies over the next day or two. Your patience and understanding in this matter is greatly appreciated.


Thank, Rooibos. If it helps, the account issues started just after the free week in July.