Lots of players seemingly banned for incorrect crom coin balance

I want to bring this up and maybe talk about this a little, but I don’t know how to start with this.

I assume this is a bug, I’ve reported it as one but. This screen doesn’t sit well with me at all.

why is my account being held hostage?

I get not being able to access online content during an unintentional ban but why can’t I play single player until this is resolved?

how do I even begin to process this?