I got my first and only reply this Friday to the e-mail I sent more than a month ago. I made an update to that e-mail a few days after I sent it so I had 2 topics in it.
The first support I needed was that my account was frozen, and this was the only thing they replied back to. So in case the account was still frozen that would have taken more than a month to get help to.
The next question/help I needed was the missing ingame rewards for the 12 months I applied. Sadly they missed this question, so I don’t hope that will take them another month to reply to. However I replied back to them within 5 mins, but I guess I can just sit around and wait.
Please give us the old support back. This is so bad.