Ok enough funcom, enough with the mucking about 7052 wiped

Conan Exiles Xbox Discussion
63

Confirmation email yes and I replied to it. Maybe re-submitting tickets is something you’d want to consider?

64

Well I think I can cope with the loss. I asked out of curiosity because someone who made the report last weekend asked me about not getting the confirmation email.

But I will make another report with another email on a different provider just to see…

65

So just before this thread would get locked I received a mail from funcom today. Yay. Not about my tickets, no, i finally got the code for the Hyrkanian Warlock Set. I’m speechless.

Concerning the server (#2014 PvE) reset there will nothing happen anymore, age is now 20 and it would not be fair to all the new or returning players.

But I am concerned about the fact that it is not possible for me to get even an automated mail response out of their ticket system.

67

I believe (can’t confirm because I never came so far) their new ticket system sends a confirmation mail to which you have to reply in a timely manner, otherwise your request will be dumped.

I got no reaction at all.

69

Just so people know, there has always been an automatic email for tickets.

The change down the line was that while submitting a ticket does create one, it appears that unless you reply to the automatic email, the ticket will potentially auto close after a time.

The discussion around this was to prevent spam tickets via scripts - possibly in correlation to “report meta”; whether that is true or not will probably never be revealed to us.

If players are not receiving the automatic email it’s either going into spam or there is a hangup between Helpshift and the email provider being used by the recipient. The latter being something we cannot solve on our end.

70

Via Zendesk it worked for me.

Since Helpshift: nothing. Mail providers on my end (three different people plus me with different accounts for Xbox and PlayStation):

  • Apple
  • Gmail
  • Vodafone
  • GMX
  • Posteo
  • T-Online

Spam filtering is always set to be done (and checked regularly) at recipient side bypassing as much provider filters as possible/configurable. My Hyrkanian Warlord materialized in my Vodafone inbox. So technically they are able to send me mail.

71

This is good data. Damn really hard to determine what the hell is happening though.

Is the Hyrkanian code sent from something else though?

72

The code came via the mailing list, return path of course "no-reply@email.funcom.com“, delivered by Amazon SES. Nothing unusual I would say.

73

Ok, this is the automatic email address: support=funcom.com@helpshift.funcom.com

74

Can you look at the full header to check if this is also delivered by Amazons Service?

there should be entries similar to

DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
	s=6gbrjpgwjskckoa6a5zn6fwqkn67xbtw; d=amazonses.com; t=1773141991;

and

DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
	s=pd7l7srq4srolhmsizrc7sk2tea3oqoh; d=email.funcom.com;
	t=1773141991;
75

“d=helpshift.funcom.com” under DKIM

76

Well I think the whole thing has nothing to do with mail receiving problems. At least Apple and Google should work, my Playstation Account is tied to Apple. All of this would be easy to debug if one could reach a real person via real mail and not a “customer! enter some data and then go away! don’t call us, we call you!“ web template.