From what I saw it is passable, can even ride a mount all the way through.
Nothing I saw built is against the building tos Official Servers - Terms of conduct, guidelines and procedures
Your base is in fact a good ways down hill and not impacted. Also with as large as your base is and sprawling as it is, do you not block any resources? trees, rocks, plants, ore? Just wondering.
#2014 is at age 11 now, i doubt there will be a rollback. Neither me nor two other people i know who made reports got a confirmation email after report made. You got one?
Confirmation email yes and I replied to it. Maybe re-submitting tickets is something youād want to consider?
Well I think I can cope with the loss. I asked out of curiosity because someone who made the report last weekend asked me about not getting the confirmation email.
But I will make another report with another email on a different provider just to seeā¦
So just before this thread would get locked I received a mail from funcom today. Yay. Not about my tickets, no, i finally got the code for the Hyrkanian Warlock Set. Iām speechless.
Concerning the server (#2014 PvE) reset there will nothing happen anymore, age is now 20 and it would not be fair to all the new or returning players.
But I am concerned about the fact that it is not possible for me to get even an automated mail response out of their ticket system.
Automated replies.
If Iām wrong here, Iām sure some one will correct me.
Automated replies are not intended to give a solution to a request. They report the request to an investigator somewhere, while responding to the sender to say ārequest receivedā.
Automated replies rely on the āinvestigatorā getting their A into G, fixing the problem, then responding to the requester in a ātimelyā manner.
Automated replies are very misleading, and IMHO, should be illegal.
When used in the true meaning of āhelpā, they let the customer know that their help request has been received.
When used by unscrupulous sellers, it is just a delaying tactic, until the customer gets sick of waiting, and then gives up.
Automated reply systems rely on a human-being interaction.
Tencent moved/removed Funcom staff. Standard business practice to increase profits.
You are now the wiser. Learn from it.
I believe (canāt confirm because I never came so far) their new ticket system sends a confirmation mail to which you have to reply in a timely manner, otherwise your request will be dumped.
I got no reaction at all.
That is how the Funcom system works.
By replying to their āconfirmation emailā you are confirming to Funcom that there is a problem.
From this point on you are in the lap of the gods, ie Funcoms āCustomer Serviceā dept.
How many CS agents are there working on CE . . . . . your guess is as good as mine.
Might I suggest a conservation drive. Start by saving your breath.
Change what you can, accept what you canāt, and just get on with it.
Just so people know, there has always been an automatic email for tickets.
The change down the line was that while submitting a ticket does create one, it appears that unless you reply to the automatic email, the ticket will potentially auto close after a time.
The discussion around this was to prevent spam tickets via scripts - possibly in correlation to āreport metaā; whether that is true or not will probably never be revealed to us.
If players are not receiving the automatic email itās either going into spam or there is a hangup between Helpshift and the email provider being used by the recipient. The latter being something we cannot solve on our end.
Via Zendesk it worked for me.
Since Helpshift: nothing. Mail providers on my end (three different people plus me with different accounts for Xbox and PlayStation):
Spam filtering is always set to be done (and checked regularly) at recipient side bypassing as much provider filters as possible/configurable. My Hyrkanian Warlord materialized in my Vodafone inbox. So technically they are able to send me mail.
This is good data. Damn really hard to determine what the hell is happening though.
Is the Hyrkanian code sent from something else though?
The code came via the mailing list, return path of course "no-reply@email.funcom.comā, delivered by Amazon SES. Nothing unusual I would say.
Ok, this is the automatic email address: support=funcom.com@helpshift.funcom.com
Can you look at the full header to check if this is also delivered by Amazons Service?
there should be entries similar to
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
s=6gbrjpgwjskckoa6a5zn6fwqkn67xbtw; d=amazonses.com; t=1773141991;
and
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
s=pd7l7srq4srolhmsizrc7sk2tea3oqoh; d=email.funcom.com;
t=1773141991;
ād=helpshift.funcom.comā under DKIM
Well I think the whole thing has nothing to do with mail receiving problems. At least Apple and Google should work, my Playstation Account is tied to Apple. All of this would be easy to debug if one could reach a real person via real mail and not a ācustomer! enter some data and then go away! donāt call us, we call you!ā web template.