I am a subscriber - and I finally reached the +180 subscribtion mark and I did make an Ingame petition aswell but so far no answer
I am experiencing a bug with all my characters
As alot of us know at +180 the subscribtion reward is a cool item set (atleast i think so) that has a very gladiator / Greek / Roman vibe and Ive had my eyes on it since i started to subscribe for this game
but somehow I cannot receive it on any of my characters ; the first message is somthing like
“would you like a get this set on X character” Y/N
putting Yes
the following message is : “If your inventory is full you can use /claim”
I tried /claim multiple times on my character(s) none recieved , i tried to make whole fresh character(s) same message appears.
I try to “repurchase” the item - only to recieve message “you’ve purchased this item too much” or somthing like it
I would really like for this not to be an issue
have anyone experienced the same issue?
I magically got a Support response the following Monday 1 hour after I got a “read receipt” from her and I don’t believe in coincidences at all.
If possible always send a read-receipt for this kind of thing so if nothing happens you can follow up letting them know that you know they have read the email.
Looks like the censorship train is running still even if they couldn’t be bothered to handle support tickets. This thread: Itemshop has not delivered
Has been unlisted so now it appears nowhere except via direct link. Plus I also see multiple posts deleted from this thread and the thread I linked. Really does not remotely inspire confidence toward this company at all when people who have legitimately been waiting more than 6 months after paying their money, have their posts deleted and support tickets still go unanswered.
It would really take zero effort to handle this in a more professional manner.
I also don’t get a response to my support tickets. The problem is that my account is linked to a Steam account, and when I try to top up or purchase a membership, I get a white screen with the message: “HTTP ERROR 500”. Everything works fine on a new account without a Steam link.
It follows that in order to keep playing normally, I need to buy all the expansions and addons for a new account and renew the subscription there. But of course, I won’t do that.
Why should people pay their money and get a service that isn’t fully functional?..
You’ll probably be waiting another 400 days, Solas. They stopped looking through inactive player names and renaming them to free up player names for current active players a few years ago
What is the best way to talk to someone? I purchased the premium membership twice and never got anything, even tho the amount was taken on my bank account. I tried a ticket, a petition, the legal team’s email… and yet nothing.
