An expansion entails additional content. This is an overwhelming perspective for new players and old. The game is fun but to new players wanting to catch up with others and understanding the game it is an insulting move for Funcom to make. It brings forward the notion that the company is greedy and simply wants dig players for money. In response to this idea I am certain that changing the name from “expansion” to “cosmetic addons” or rather “new skins” is a step to relieving the anxiety of a lot of players - especially, beginners and returning players. There should be no more expansions until the game is fixed; there are far less active players; thus, the game is dying and people might come back only when there is a patch that works. Adding expansions in the state the game is in is simply threatening the revival of the game players. 1.4 million game players is what you are trying to save - there is still a chance but not if you keep expanding the game because to new and returning players it is just ugly and simply speaking, it is quite daunting. Do not risk losing 1.4 million customers - be very careful in what you are presenting to this audience. You cannot get oil from a dried out well - work on the conceptual package design of an advertisement for a big comeback, a CE game revival is where the art should be. If the game reawakens then you can look forward to us players inviting our friends to play and perhaps tripling the player base. I cannot invite any friends at this point - - we are waiting on the game to be fixed. There ought to be an extra incentive for us to invite our friends once the game is running smoothly, without all the bugs and a greater incentive for our friends wishing to join.
Edit: It is not the fact that downloadable content are skins but the way they are presented is wrong. Coming from a new player’s perspective they appear to be expansions. They should be clearly labeled as “skins” and not so boldly advertised this early in the game. I understand artists are expensive but the work should be geared to enhance what already is in the game; This has already been noted. The focus should be on making the game more presentable via streamlining the controls and further organizing the categories - the items available under the UI. There needs to be clarification given War Paint and their duration to help players. More time needs to be put in tailoring the tutorial to help beginners learn the game. There is no satisfaction given by the many reviews left on metacritic.com . The game needs polishing and for the best of many there are certain elements that are lacking. The game feels incomplete without mounts and even if it be a headache - spending time creating a horse that can carry additional weight and that can run without tiring will be appreciated. This should not be an expense to the players but to attract people back into the game. Mounts should run as fast as a human can run and avoid small objects that get in the way of the humans. Funcom needs to realize that they have messed up and in rehabilitating the players faith, they need to give a little more back to the 1.4 million players. Consider the mounts a gesture of goodwill or a small fine for selling a game that has been rushed and still in the beta stage. I am just trying to let you know that you owe the existing players more art without charge. I hope you understand that I am not insulting you but giving a measure to how people feel and what it will take to bring the game back to life.