Problems with settings and preferences in games - they aren't being remembered ever since the sever restart

Secret World Legends Support
6

Here is an email from Funcom support I saved for myself. It was for TSW but should work for SWL also:

WARNING: DELETING PREFS FOLDER MEANS LOSING YOUR CUSTOM INVENTORY BAGS AND YOUR CUSTOM MOD SETTINGS

Greetings,

Thank you for contacting Funcom Support. This may be caused by a corrupted or invalid preferences or GUI file. To ensure this is not the case, I would like to have you reset your The Secret World preferences and reinstall the GUI straight from the server:

  1. Open Windows Explorer

  2. In the address/location bar, enter %LOCALAPPDATA%

  3. Navigate into Funcom\SWL (changed directory to SWL from original email)

  4. Rename the Prefs folder into Prefs_old

  5. Temporarily disable your anti-virus and go to your Secret World install folder

  6. Under Data is a folder called “GUI”. Please delete this

  7. In your Secret World install folder right click on PatcherSetup.exe and run it as an administrator.

  8. When that completes please run the patcher normally.

  9. Locate and open the options menu

  10. Select “Repair broken game data”

  11. Allow the launcher to replace/correct any needed files/information

Please let us know if you continue to have trouble after doing this.

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