So players are laying around @ a crash/down and try to login, wich takes hours of frustration, and we eventually give up, only to return to a looted corpse later.
We (urgently?) need a place to report a down (Official?) server, with a direct response.
-Specially in the weekends when we are having some time off to play.
As I understand it, the GPortal tool is (and was) meant for for GPortal customers, i.e. renters of private servers.
Funcom is GPortal’s customer in the case of officials; the Zendesk approach is the only way to go, so Funcom can raise the issue with GPortal. I would think that it’s likely the way that GPortal would insist it was done, rather than just Funcom.
Yes, I know about the former report tool. I also know about reporting directly to GPortal.
What I was observing is that that is probably not how GPortal want servers down to be reported. The users of the official server aren’t GPortal’s customers, Funcom are.
Our characters lay around to be looted, and in pve-c we have to hope the server gets up again before pvp time starts.
When FC throws in patches and oncontrolled wich create errors and crashing, …
at least we should be able to get a fast reboot of a server as we had.
The game is not fixed with that but al least we can play on instead of being frustrated with a game we spend money on with the expectation to have fun with instead.
I now have to spend the latter day of my free sunday to wait out what happens,
IF anything happens…