So my wife and I were going to re-sub for the 2019 server, and were excited to get Pioneer backpacks. We were subscribers from back in 2002 and had just missed them before, so this was a cool thing for us.
My wife’s account worked great. Mine on the other hand errored before I could even input my credit card info. It shows this under my payment info screen:
123094174 2019-03-07 1 month subscription with bonus 14.95 USD Failed
Now, the special offers button is gone from my account and it won’t let me re-sub with the offer. Is there a way to reset my account so that button appears again so I can subscribe with the offer?
I’ve opened a ticket (Funcom #1104990), but I haven’t received a response yet.