Sub wont go through even with valid card

hi I tried subbing to AOC but it hasnt went through yet.
card is valid, money has even been drawn from account.
still not giving me membership.

I got a mail says that my sub ended:

Dear Age of Conan customer,

This e-mail confirms that your Premium account to Age of Conan: Unchained acidfive ended on February 09, 2020.

need support fast

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I’m very sorry to say this, but you are not the first with this problem and probably not the last, many have had the problem with money being drawn from their bank but no sub time being added.

And since you are no longer a paying costumer your support ticket will be in the end off the bin.

Best of luck to you and hope you get this sorted soon.

thanks for the reply, atleast now I know theres some ppl out there with the same problem.
I also hope Funcom will see this thread and respond faster.

in my experience, in 3 months your ticket will be answered :frowning:

They would probably have fewer tickets to respond to if the close ticket button actually functioned. Currently it just redirects you to create a new ticket

I find this a bit weird, dont they want subs…

We all find FC’s behavior as of late a bit strange, but from the looks of things they want all to gtfo so they can close it.

i have too issues with payments, i have one of them frozen and cant buy sub anymore because of that

I had a similar issue a few weeks ago where my credit card that expired in Jan 2020, I changed it to new card with same everything except new expiration date of Jan 2025. My payment then subsequently failed and account went to free to play as a result. I put in a ticket on a Sunday and it was fixed by the following Thursday, so about 4 days.

It’s been 9 days since I submitted a ticket. I did attempt to close it but it won’t close and there was no response.

What kind of Black Magic did you invoke to shorten your wait from 3 months to 4 days?

Haha, I was as surprised as anyone!

I had 3 different tickets, one ingame too - no responce


This is not funny

My problem is that the fc has taken money from my account, but still no sub.

This guy appeared to fix that sub being paid for, but not activating problem himself: Questions for Customer Service

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