The character disappeared after the update

[kaiseray]

@kaiseray

I guess I’ll submit the 12th ticket

^this infers I am submitting a new ticket, I believe.

@DanQuixote

And that does not anywhere say that you submitted a ticket specifically about the DLCs, or that you selected ‘purchases’ as the topic. If you have previously done that then you should also follow up on it - when you submitted the tiecket (only about the DLCs, not also about the missing character - as I’ve explained they need to be submitted separately) - you should have received an automated reply telling you the ticket had been received - did you receive that? Then you should reply to that email and make clear that you want the issue dealt with - there is a history of tickets being closed if people do not respond to the automated email reply.

I very rarely get the automated reply to a ticket, but always make sure to include additional info when I do. The first reply I got to any ticket was the 7th ticket which was also the 3rd ticket about the missing character earlier this week.

@DanQuixote

On that note - I assume you have already tried the obvious things - validated the game files through steam, and checked under ‘manage my DLCs’ that all the boxes are checked as they should be?

Yes; When I was checking before I bought the full savage frontier pack all I had was the barbarian edition through steam. Don’t see the Tarum stuff even though that was still accessible.