It is confusing, because up until now you have not been willing to say outright that you were submitting tickets for anything other than the missing character issue.
It is a problem that you have not been receiving automated replies. I don’t know why you wouldn’t have been. You should have received an acknowledgement every time you sent a ticket.
(As a result of not receiving any previous replies) You did not send a reply to their automated reply until this week - so it is quite possible that earlier tickets were either not received (hence maybe why you did not receive automated replies) or were automatically closed (because you did not reply to the automated email that you did not receive). So it is quite possible that the reason you only got an official response this week was becasue they were only responding to the most recent attempt.
This is very important. It means that what you are talking about is NOT DLCs. These are packs bought from the bazaar using Crom Coins. These are two entirely separate systems and it is essential that you give correct information in your tickets about what is missing. Telling them you are missing DLCs is why they are asking you for receipts - because those would have been directly purchased through Steam. You need to tell them that the missing items are packs from the bazaar.
Being Bazaar packs, they are supposed to be linked directly to your Funcom Live Services account. GIving them this information should help them to be able to see at their end what is missing. It also may be the reason things are missing - if an error occurs in validating your FLS account when you log in , you can temporarily lose access to your bazaar purchases. (This is why I, and many others, hate the bazaar.)
The pet damage bug in Conan Exiles has been left neglected for years since the Age of War update.
Various shop, DLC, and Isle of Siptah pets—including tigers—are overall suffering from a missing damage bug (where greater pets only deal about 5 to 10 damage), and the same goes for rhinos, elephants, and shalebacks. Additionally, the newly added shop greater crocodile is completely unusable as its health is only 300.
Additionally, the issue where the pet item UI displays as a sack icon after the Enhanced update remains unresolved, and the glowing eye bug on greater animals is still there.
Funny enough, I did get a response from them claiming they verified not a single player has been complaining about loss to entitlements as they called it. It took me 5 seconds and a google engine to find someone complaining about the exact issue I’m having with the content, only theirs included the Isle of Siptah among others. Which I would imagine might be more frustrating than a handful of armor packs from the bazaar to lose.
Still no news about my character!
I can see the servers emptying out, and it’s easy to understand why.
Such contempt for the customer base is unbelievable—not even a quick message…