🤔 The official LATAM servers don't work

[Taiko]

Basic Info:

Platform: Steam, EGS, Microsoft
Issue Type: Server, Gameplay
Game Mode: Online Official
Server Type: PvE, PVP, PVE-C
Map: Exiled Lands, Siptah
Server Name: All
Mods: None

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Bug Description:

The server is down, no one can log in.

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Bug Reproduction:

Try to join the server and you will get an infinite load and then be kicked out.

12 DAYS WITHOUT A RESPONSE FROM @FUNCOM!

August 20, 2025

The server was working for a while, but now the problem has returned.

August 21, 2025

Server 1976 remained stable throughout the afternoon and part of the evening. However, at this moment all players were disconnected simultaneously, indicating that the previous issue has resurfaced.

August 22, 2025

I logged in normally in the morning, but after half an hour the server had a problem, meaning it hasn’t been resolved yet.

August 23, 2025

Today, I managed to play for 10 minutes. There was talk among the players on the servers that the problem was related to DDoS attacks. I don’t know how they figure this out.

2025-08-23T14:20:00Z Critical Situation!

No LATAM server is working, reports from several players!

2025-08-23T19:00:00Z Critical Situation!

No official servers are working!! Everyone is kicked and no one is left.

August 24, 2025

(The problem continues) This morning the server worked for 2 hours, but it is no longer possible to enter it. And if you follow the pattern it will only work late at night and for a shorter period than in the morning.

August 25, 2025

Today, the whole morning worked fine, until the afternoon came and the problem returned.

August 26, 2025

The three servers I play on are no longer working.

2025-08-26T14:10:00Z

[Official server #6307 PvE] 92.38.151.81:28200
[Official server #1977 PvE Conflict] 92.38.151.73:28200
[Official server #1976 PvE] 92.38.151.74:28000

I couldn’t play today.

August 27, 2025

It’s getting worse, today I couldn’t even log into the server to get kicked.

August 28, 2025

second day and it’s already dawned with the problem, it’s not possible to enter the server even though it’s online.

August 29, 2025

I woke up early and managed to stay for 2 minutes and then I was kicked from the server, I couldn’t restart my build. #1976

August 30, 2025

Server #1976 was up for 23 minutes, from 5:59 to 6:22.

2025-08-30T08:59:00Z to 2025-08-30T09:22:00Z

August 31, 2025 (12 days without an official response)

12 days without an official response, I’m tired, many have already given up and I’ll be next. I’m tired, many have already given up and I’ll be next. Dune is bad, I bought it and it didn’t entertain me.

[wanhakim50]

In my case, I tried to create new sandbox server (singlepayer) but end up crash at the loading screen and this error pops up:

[balk]

Same problem on 1986

Summary

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[Taiko]

I want to play! But it only works when I’m busy working, and now the problem is back, leaving me wanting more.

[AllyrielBR]

1975 same problem

[Taiko]

[Taiko]

During the afternoon and part of the evening, server 1976 was working perfectly, but right now everyone was disconnected and the problem has returned.

Aside from the server issue, the update is very good — congratulations. It fixed several problems that had been bothering me.

[Taiko]

I logged in normally in the morning, but after half an hour the server had a problem and the worst thing is that I died and I’m going to lose everything I was transferring to the new base, almost 20 hours of lost material.

[Taiko]

I’m extremely stressed, feeling like breaking everything and swearing a lot. If I hadn’t supported this game from the beginning and had the chance for a full refund, today would be the day I’d ask for it. I apologize for my frustration, but that’s how I’m feeling right now.

[Taiko]

The server apparently looks normal with good Ping, but zero players, even though it is a busy server.

[Taiko]

[Taiko]

If possible, return the server a moment earlier, because I will miss a lot.

[Taiko]

[AllyrielBR]

Total descase with community, one or more weeks having the same issues and no one give us a solution

[Taiko]

And the problem persists… It doesn’t resolve today? Are you going to wait for it to resolve itself by restarting the server?

[Shaka]

You’re brave enough to invest time in the official servers. If the servers don’t return in time, there’s a chance you’ll lose many of your buildings and NPCs.

[Taiko]

I have things that are 5 years old on official servers. Well, I already had everything before the Bazaar, all the table minions listed on the Wiki and armor, recipes from the exile of Siptah.

And the server continues to load infinitely, would this be proof that the game has been abandoned?

[balk]

Same problem on 1986

[BillAdama]

Até agora nada de solução, à dias assim e nada se resolve… Alguma resposta?

[Taiko]

Revoltante, nem uma resposta pra dizer que estão resolvendo, talvez daqui a 4 meses saia uma atualização. daqui então, sigo jogando quando o servidor permitir.