Hi folks, these are valid opinions but sometimes I wonder if Funcom are being criticised too harshly?
Granted these opinions are connected to expectations about customer service, but I’m sure I speak obviously when I say that we are levelling opinion against a multi-million dollar company, that sustains a range of products across a wide audience.
My guess is that they are spread thin enough, with a to do list a mile long, and they are working as best they can with the staff they have. And let’s not forget the impact that Covid would have on their productivity. There are many factors behind the scenes.
We should voice our concern sure, but we should also stay supportive and positive about the good work they have done. A patch is coming. It has been delayed, I don’t think this means that they are lying or incompetent.
I work for a company with thousands of employees, and our projects are often subject to revision. It’s a part of the work. It’s just a matter of days before a resubmit is available. Let’s give them time and trust the good work they are doing.