They’re actually starting to do that:
So how about we try to make sure it’s well received? I would rather encourage them, through kind words, to offer explanations of why things went wrong, instead of reacting badly to such explanations and making them say “screw improving communication, nothing’s good enough”.
People can be both. “Haters” doesn’t really refer to people who hate the game, it refers to people who “hate” Funcom. It’s perfectly possible to love the game and pile all sorts of rudeness and abuse upon its devs, but it’s not okay.