The majority of the support concerns here is with account management. There has not been a single public announcement expressing how busy Funcom might be nor an acknowledgement of any of the four repetitive issues; Frozen Accounts, Billing, Access to Play and Account Management.
We understand that you might have explained the way Funcom handles tickets a thousand times but would it not be a matter of providing a sticky-note explaining what Funcom or customers might expect in the four common issues?
I recently retired and can appreciate the time I now have to enjoy Funcom in ways I could not have imagined twenty years ago. I am an RP junkie at heart and AO certainly takes us all into a dimension, rather than a time. Although, none of us will ever see the current Rubika year, it would be nice to change the norm into a diverse future for both the new and old; Funcom Employees and Funcom Customers alike.
After all is said and done, communication is going to help us all. I would love to offer my time in balancing customer concerns with capable resolve at Funcom but then it would be work and counter-productive to my laid back status of retirement.
I would like to say, thank you for everything that one game has given to so many players in this lifetime.