The decrease begins on the charts in February. These numbers are averages, so having a negative number in the “Last 30 Days” line indicates a steady decline.
This summarizes what I was talking about.
12/05 - I think that’s when the mounts update was released. Game ran great.
12/13 - Patch released that readjusted the movement. Game still ran great. +4,976 player gain.
12/19 - Hotfix released. Stuttering returned, game plays poorly. Wait for next patch for fix.
01/30 - Patch released. Stuttering remains, game still plays poorly. Player gain drops to +817.
02/11 - Patch released. Stuttering remains, game still plays poorly. -2,266 player loss.
03/10 - Patch released. Stuttering remains, game still plays poorly. -381 player loss so far for March averages.
I’m surmising that it looks to me like folks held out till the 01/30 patch before they got tired of waiting for a fix then the player number dropped by more than 2,200 when that fix didn’t arrive and is still on the decline according to the present numbers in the chart.
I’m not necessarily saying all the loss is due to the performance issue, yet I have to assume that at least some of those folks are having the same issues with the game as myself, but aren’t showing up on the forums to talk about it. Quite a few have reported it in the past.
Ergo, if, as CodeMage suggested, Funcom is prioritizing the issue based on the number of people reporting it, they won’t get accurate numbers and these people aren’t going to return until the problem is fixed and the game is running like it was just after the mounts update.
I deleted the game from my computer for months prior to the mounts update because of the performance issue. I simply couldn’t play it in that condition. When the mounts update was released, I reinstalled and was happy to see the game running fine. Then the 12/19 hotfix botched it for me again.
Sorry if I rambled on. I hope this clears up my line of thinking on the subject.