Game mode: Online Official
Type of issue: lost items / dead for no reason upon logging in
Server type: PVE
Region: East Coast USA
This seems like a weird place to do this. I would think it much more appropriate to email support about this directly than post on the forms but when I tried to find a support email it sent me here so here we go.
I have a character called Rasono on the Official server #1502 PVE - g-portal . us Revision (#139474/21313) I just logged on to wake up naked next to my bed with all my stuff gone as if I had just died. I had logged out inside my base completely walled in. I’m on a PvE server so no player could have done anything to me, my purge meter is very low right now so it wasn’t that either. When I logged on I didn’t get any message saying you were killed by X. I was just naked next to my bed with all my stuff gone for seemly no reason just a random unexplained death while I was logged out that cost me an incredible amount of wealth, tons of legendary armor, tools and weapons, mats, repair kits a truly devasting loss got through many hours of gameplay.
Since this death seems to be completely erroneous I’m wondering if there is any way for my items to be restored. I realize this may not be possible but given the sheer magnitude of this loss, I felt compelled to ask. I don’t know if there is a system in place for this like in other games like Wow you can have your items restored that were lost through some sort of error. I can provide screenshots of the lost items decaying in their loot bags in the event log as authentication of my claims.
If there is any way you can help me out in this regard I would be incredibly grateful, If not I understand.
At the very least Is there any way for someone in support to look at the server and find the reason for my death? I am very curious and could not find a death record in the event log. If for some crazy reason my death was due to an intended game function I should very much like to know how I died so I can avoid such a disaster in the future.
Thank you very much for your time and I wish you all the best.
Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug: