Understandably Funcom does not have the resources to GM all their servers. However, Official servers have become unplayable for the vast majority.
My suggestion is:
Volunteer GM System
A system of GM’s comprised of completely volunteers. No compensation whatever.
What this would require:
- An in game reporting system.
A player would open the chat window, type GM/ message to send the message to the GM que that is not in game. A separate que system available only to GM’s
Once a GM opens that message, they can contact that player in the server. see what is going on.
If this is not an issue for GM’s the GM would merely state this is not an issue he/she could help with.
If it is a blatant violation such as building to block resources or entrances to dungeons or inside dungeons, that is not allowed, the GM would have options to deal with this.
A. First offense - give the clan a warning and tell them they have a specific time limit to remove all offending building structures. So if there are more somewhere else, that clan needs to remove them also, or a second offense may occur. Once the GM system was announced, all smart clans would immediately begin removing those offending building pieces to prevent action by a GM.
B. Second offense - The GM would have the power to - remove all clan “XYZ”. This command would remove all offending structures owned by the clan along with all other structures. Bases outposts and thralls. Everything except the characters and their inventory. Seems harsh but it isn’t like they are doing this unknowingly and blocking resources.
C. Bug reports. If a GM gets a bug report, he/she may attempt a fix temporarily for the player if possible, but more importantly, they could make a detailed description for the Devs. This gives the Devs a legitimate report to follow up on. Bugs would be a low priority for GM’s. Blatant misuse of building would be the highest priority. This would include but not be limited to:
Blocking dungeon entrances
D. Player hacking. If a GM is summoned by a player to witness hacking by another player. The GM would have options. Ban the offending player for 3 days, 5 days, 7 days. Permanent Ban (Lead GM only).
This does not seem harsh but if a player base were being attacked, and they used hacks to defend it, by the time their ban was over, their base would be raided.
My suggestion here is: if a GM witnesses this type of hack, they should contact a second GM to witness and then the two decide on the action taken. If they both agree this is a hack.
Gm’s could have a wide range of issues they could deal with and also report to the devs in detail.
Gm’s would not be Police, but instead strict parents.
GM’s would have short shifts, 4 to 6 hours or more if they chose.
GM’s would pick days, evenings, or whenever they can most likely be available.
GM’s would be screened by Funcom in an attempt to find good fits for the position.
GM’s caught abusing power, would be banned from the game.
Players suffering from abuse by a GM, once the GM was removed would be given enough resources or other items to help them recover. Reports of GM abuse, would be directed to lead GM’s and to Funcom for follow up. A separate message command would occomplish this. Example: /GMAbuse message.
I feel a system like this would be relatively simple to implement. An application for GM would be made available. A screening process would be done by Funcom. GM’s would have limited admin powers. A lead GM would make the hard decisions. Someone Funcom has decided is reliable and trustworthy.
GM’s Would be chosen for different regions depending on language.
GM’s would be able to enter any server in their region, in stealth mode. Invisible.
GM’s would need the ability to message between each other in the same regions. GM’s would need the ability to message a Lead GM in their region. This could even be handled in a Discord setting.
The in game tickets system would need to be simple and easy to use for the player and for the GM. GM’s would need the ability to contact a player for more information (in game).
This type of system has been done in the past and worked very well. MMO’s have always had the problem with cheaters, hackers and abusers. Leaving them unchecked is a mistake.
This is just a bare bones implementation and suggestion and could be built upon easily as time went on. Lead GM’s would come from the ranks of GM’s who showed good judgement and reliability.
Funcom has the player base to draw from. There are a lot of players out there with the maturity and discipline to become GM’s. I feel that many would apply knowing there is no compensation, only the fact that you are helping make the game better for all.
All GM tickets sent by players would be available to Funcom along with the GM description of what was done to correct the issue. Funcom can then make decisions for policy on how GM’s should handle certain issues. This also lets Funcom know the report was opened by a GM and was either handled or forwarded for further review.
I think this would be overwhelming for the first couple of weeks but would settle down quickly to a manageable, reasonable work load.