Funcom’s Product Support is easy to remember it’s http://help.funcom.com/
For Conan Exiles, this is not true. We will not provide support for Conan Exiles at help.funcom.com/. Many of our customers have become accustom to the type of service we offer for our MMOs (Anarchy Online, Age of Conan, and Secret World Legends). However, this type of support is simply not possible for Conan Exiles for a number of reasons. The biggest and most important factor that contributed to this decision is the size of the player base. We are a small and dedicated support staff, and we simply can’t provide direct, personalized support to everyone.
It is also that case that the vast majority of issues can be only be solved by an update to the game. For this reason, we’ve set these very forums up for the specific purpose of communicating issues to developers. I know that simply reporting issues isn’t the same as having a Customer Support representative provide you with an answer, or walk you through a fix. And I understand that you might feel that your posts are ignored or just not seen, but this is not true. Our developers use these forums to determine how they need to devote their time and resources.
Some of you may have talked to me if you received help through help.funcom.com/ before we discontinued support at that site. I made a post with every solution I found while I worked on tech issues that players reported. You’ll find that here:
If you think there is a common issue that isn’t found in that post, then please send me a DM. I can’t guarantee that I’ll be able to provide a solution, but I can do my best to update this post and provide information whenever possible.