Hi @biggcane55
@AndyB provided this link for me-PlayStation Dev Tracker
This provides easy access to Dev comments on PlayStation related topics, very helpful.
Thanks again AndyB!
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Yes! Also added a post to the intro topic with search links for each section:
Weāve also updated the āDev Trackerā button at the top of each category to only search for Funcom posts in the specific category youāre currently viewing. Weāre also working on some extra functionality that clearly marks topics when a Funcom staffer has replied.
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Hey sometimes funcom is slow on replying back but most of the time they do and another thing you canāt let your feelings get in the way just keep calm and wash your hands lolš
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@AndyB instead of addressing each and every post individually - would it be possible to sticky a response thatās current to the awareness of the bugs that are currently being plagued to the users? Even if it just links to the current state of things elsewhere.
When I go into the PlayStation bug section, the only things there that are pined are the templates and a post with two sentences reminding to use the template. Iām aware the community team cannot be everywhere at all times, but if a sticky post with two sentences reminding to use the template was used as resources allocated - couldnāt a link to a megathread of sorts be used to help curb redundancy?
Sure, we have a dev tracker I didnāt know we had one till today. Likewise Iām sure there are other users here that are simply unaware of it also. Even a pinned post conveying āyouāre aware of itā or that the dev team is working on it, would be uplifting to some.
@Funbags this has been my experience also. Majority of my interactions here have been with Ignasis.
We have a sticky for critical issues known on PC (with workarounds) and it hasnāt reduced the number of repeat topics and questions, unfortunately. Weāll certainly consider it, but Iām also trying to think of ways to make using the Search tool and looking up our posts (or showing where weāve posted) more obvious to users as well. Even small stuff like showing an icon on a topic weāve commented on with an answer may go a long way (will show example with this post - feature is not quite done yet). Thanks!
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I feel doing a sticky for critical issues known for PS4 (I havenāt looked at the Xbox section yet) like you mentioned is already implemented for PC would/could cater to some - even if the critical issues overlap and all it does is link to the same critical issue page as PC.
As for the search tool, on each section you could implement a visual representation of your community outreach team like a billboard advertising who they are and where theyāve posted even if itās just a graphic like:
Meet Ignasis, you can follow him by clicking here. And you can have a picture of his avatar or something. And the graphic could rotate out to different members of the team like a slideshow of sorts as a banner at the top or bottom of the page.
Even if the graphic is just a link to user profile - and yes, this is the search and tracker tool anyone could do even if they clicked on your name right now in this thread. But itās ease of access for users. Doesnāt have to be a complete innovation or a new revolutionary idea. Take what you have and make it more obvious.
It give the presence of availability, even if youāre not available 24/7. It gives the visual representation.
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Adding a whole new banner element to the search page is a neat idea, but Iām not 100% certain itās possible. Will have to look into that. We have to keep in mind that the site isnāt just for Conan Exiles however; not everyone in the Community team works with all our games so anything we add to the site has to be relevant for all users and not just for one gameās community.
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Is it possible to do something similar to reddit? The topics with an official response have dev response in their title.
Because community managers work directly on the gameā¦
As for your crash and your ā4 days,ā thread, they directly responded to you. More then that, all server crashes send a report directly to Funcom without you needing to post anything.
Game dev industry wide is never going to be fixing an issue within seconds or hours.
First a report comes in, then it needs to be determined level of validity (caused by outside factors that Funcom has no control over, or not), repo case created (which can widely vary depending on how easy it is to repo), bug fixed and tested (which can widely vary depending on the issue) QA approved and added to patch build, sent to Microsoft/Sony for certification, and finally date set for the patch.
99% of reported bugs have already been reported before and acknowledged by the community team (people rarely use the search tool, or available dev trackers). Having them acknowledge every single possible thread isnāt doable or should be the expectation. And they absolutely are allowed to have fun with their community and not be attacked for āunprofessionalism.ā Gamers forget the point of games, way too often.
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I wonder where the community engagement is on helping players versus letting toxic clans dominate an official server. Assume that zendesk has been tried, and that is a too quiet on how players obtain IP addresses of other players. Such task edges on ransomā¦ for not plugging the found playerās IP into the queue of the next denial of service. Itās unplayable. I understand if you want to remain quiet about it to avoid being put in the loop. Iām looking for something simple like: donāt use ps4 voice chat as that leaks your IP.
Of course, an acknowledgement helps. Itās been going on for awhile.
If theyāre cheating and it can be proven, Funcom will ban them. If theyāre just being jerks (like WAY too many gamers seem to be) then Funcom isnāt a babysitter. Pricks are going to prick. Thatās the problem with internet anonimity.
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Holy hell, you people jump all over the guy to shove your opinions down his throat, the op is entitled to his own opinion. And you, yours. Neither is wrong. Both are valid. Neither is more important. Neither should discredit the other. People need to act like humansā¦
I think it is called stalking. Funcom says it doesnāt have time to investigate (but apologizes), which leaves the player to do the research.
is there a particular reason why you are acting as a savior in distress for a commentary that is now 6 days old? boredom?
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Nope, been banned for 7 days cause ppl didnt like a post i made. My opinion is different from theirs so i get reported, a fair amount too. I just see it happening to this chap, and am trying to stop ppl from bullying their opinions on him. Its life chum, we cant all agree, all the time. But we should try to get along, treat others as we desire to be treated. You will never see me tell you your opinion is wrong, even if i disagree with it.
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The thread was created to discuss the original topic in the post, alot of ppl have strayed from there, alot of ppl are trying to derail the topicā¦but nothing was done against those ppl, they derail to the FC side of the tracks, so it is permitted.
STG, has LotrO as there main Game, Community standard, better then most communities do to subject matter and age group attached to it. Its Niche game to many, with wide range of ages playing it. (many on older side)
As Active player of LotrO, I can say the community isnāt what it quite was years ago, They do good job of hiding bad posts. So the Forums tend to look fairly clear.
As a 20+ year Former Admin/Moderator across several Forumsā¦ Funcom is doing a good job. The Community itselfā¦ running its āits 2020, I do what I want with out careā ****ā¦ is what ruins most of it.
Alot of users just do not read the front page or even use search functionā¦ the have to instantly click reply for there issue, instead of clicking one of top several links. Make yet another topic thats coveredā¦ which goes unanswered.
Its one of forums bigger issues.
One of big difference from STG and Funcom forums? STG will delete your thread and tell you to move on to right thread you were to lazy search for. (Same with Bethesda, till they closed there forum down)
This is why alot of Capcom Staff stop postingā¦ Certain point in time, they hanged with us as normal peeps, but after awhileā¦ everything they said was put under microscope or trolled. Same as Bethesda, who found they could be more āhumanā on there reddit. (who now use discord as there official fan contact)
Your all doing a good job doing it, (thats not me sucking upā¦, just 20+ years on Forums)
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Just out of curiosity, how much do you pay monthly to G-portal and how much to Funcom? And no, I donāt mean on average, I mean what is your mandatory recurring payment to each?
If you compare those two figures, it might help you understand why one company provides customer service with certain SLAs and other doesnāt.
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after 6 days without any reply to this topic? really? oh manā¦
the noble knight hurries to help protect those who donāt need any protection at allā¦ lol
i have no idea what i did to deserve your special attention and i donāt really care. iām out. silly posturing