Whitelisting a player shows Unknown in the list

Game mode: [Online private]
Type of issue: [Bug]
Server type: [PvE-Conflict]
Region: [America]

Good day everyone,

I am currently trying to whitelist a certain amount of players inside my dedicated server. The command line that I use is:

WhitelistPlayer [SteamID64]

Doing this with the in-game console or RCON command line results in a Unknown title showing up in the admin panel whitelisted players list.

I have tried to:

  • Turn off server, edit whitelist.txt file to be [SteamID64:FuncomID] , restart the server. This makes the list show 1 Unkown title.
  • Do the same command but with SteamID and SteamID3 instead of SteamID64
  • Do the same command but with SteamID64:FuncomID

When starting the server, I get this error: LogOnline:Warning: STEAM: Steam API disabled!
Does this mean that the server cannot get the SteamsID64s ?
I am not sure if this is the problem, but if it is, how to I fix it?

All players are currently able to join the server with no lag.

Why I need to use the whitelist:
The server is extremely popular which is great but means that the server is usually full. Certain people that helps with the well-fonctionning of the server needs to have priority log-in. I have read that the whitelist make a player able to log in and kick another player to have his place in the server.

The server specifications:
Windows 10
Intel® Core™ i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Cores, 8 Logical Processors
All logical processors are used for the server
Samsung 840 Evo mSATA 112 GB SSD that has 60GB free remaining
400 down and 50 up internet speed
Usual usage when 40 players are on
30% CPU
64% RAM
50% Disk
The server does nothing else than host this
Server restarts and does a backup at 4 am everyday
40 players max 30 tick rate

The server ports:
7779 as game client port
7780 as raw UDP Port
27019 as Steam Query Port
25575 as Rcon Port
All ports are port-fowarded in my Ubiquiti Router

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. Log in the server
  2. Execute the makemeadmin command line
  3. Execute the WhitelistPlayer [SteamID64] command line
1 Like

Hey @Nasdan97

Thanks for the feedback. It’s been relayed to our team so they can look into it.
For those who bumped the thread, we’ve proceeded to remove your comments since they’re against our content rule in our forum guidelines:

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