Why did my clans items all vanish without a trace?

[Boricua43]

After getting offline my clan Boricua Boys got on today and all our armour and inventories are gone. And all the treasure we have secured has also vanished. Wondering why this happened.

[Kikigirl]

We’ll need more information, is this a private or official server?

PVP, PVE or PVE-C?

When was the last time you all logged in?

[Boricua43]

Public official server, PVE Conflict and we play everyday. We thought it was a purge at first but none of our doors or walls were destroyed.

[Sarealac]

Hello,

Does the Event log show any entries relating to this? If so, please send us a screenshot.

Thank you in advance.

[Boricua43]

It’s saying people killed us. I don’t understand how. We were in our houses and when we got on doors and walls were fine so how did we get killed???

[Boricua43]

1. How did they get in?
2. We get on everyday why would it say things were abandoned ???

[Sarealac]

Thank you for sending this info!

It seems like this was most likely caused by an exploit. For this reason, I’ll request you to make a report on our Help Centre, as they would be more equipped to deal with this.

Please follow the stated in the Official servers guidelines to submit a ticket:

@Mayra

Reporting an infraction

To report players, clans, or specific exploits on any of our official servers, please contact us through Zendesk 3.9k by selecting ‘Report a Player’ as the type of issue. Our team will get back to you using the email provided.

Please make sure you provide the best information you can at the time of your report. This means relaying as much information as you can to help our team investigate. This includes, but is not limited to, screenshots, videos, timestamps, names of characters and clans, and a good description of the issue.

We won’t be able to refund or return any loss of property caused by an infraction.

You can read the full version of the Guidelines here:

Official Servers - Terms of conduct, guidelines and procedures

Official servers' guidelines Introduction Conan Exiles has thousands of official servers across several platforms and regions. These come with certain rules and strict enforcement. By playing on an official server you are expected to follow the guidelines below. Support will do their best to honor these guidelines. Please read through and consider the spirit of the guidelines, not the specific wording. We reserve the right to modify these rules. We will notify players in advance of any …