Perhaps “extremely rude” should be replaced with “demanding to see the manager” and “lucky that they allowed you to share your opinion” might be replaced with “apparently unaware that these forums come with no obligation to pay attention to you” 
I’ve seen this kind of behavior before, and I thought I might shut up and stay away for once, but I guess I don’t have enough willpower for that. So here we go.
Yeah, Funcom’s QA practices can most generously be described as “far from ideal but trying to improve”. Major releases almost always feature at least one major bug, and regressions are not uncommon. Folk wisdom among veteran players is “wait for the dust to settle after a major release”, which tells you all you need to know.
It’s been 3 years now and process improvements that players can see have been few and far between, but there have been some. For example, the communication around bug reports has improved significantly, especially since the forum revamp. Another significant improvement was around the format and detail level of the patch notes. Yet another has been Funcom’s adjustment of policy on how long a major patch should stay on TestLive, and their tracking of TestLive bugs, and documentation of known issues resulting from unfixed TestLive bugs.
Is there room for more improvement? As I already said, the current state of the matters is far from ideal, at best. So yeah, it needs to improve.
How do we accomplish that? We, uh, don’t. Not exactly.
We can post our suggestions and hope they’ll see them and relay them to the team. We can even hope that they’ll tell us when they’ve relayed it. But that’s as far as that goes.
@WeWantImprovements, if you think they’ll see your thread and come here to have a conversation with you, you might as well give up now. Seriously, no matter how much you don’t like it, that ain’t gonna happen, period. I’m not really in the mood to explain why that’s perfectly reasonable, especially since your previous thread doesn’t give me much hope that you’ll listen.
For what it’s worth, I agree with you that they need to improve, and I like that your original post in this thread was polite, level-headed, and reasonable. But you really won’t accomplish anything by demanding their attention. I’m not saying this as an attack. Take it as advice, or as a description of their track record if you don’t like advice.