This right here. It’s not that Funcom doesn’t care, or they don’t react - it’s just that a public forum is not the right media to report these issues. The forums have a guide on how to report exploits. It very specifically tells people not to post detailed explanations of said exploits on the forums or other social media.
It’s also worth noting that in many legislations, a person being accused is considered innocent until proven guilty. Publicly accusing them of cheating (including screenshots with information that can be used to identify the player) can be considered a crime in itself (defamation or slander). As Funcom is ultimately responsible for their forums, they cannot endorse its use for this kind of activity.
Social media should not be used as the judge, jury and executioner.