Exiles,
The rollback of the official Exiled Lands servers was completed yesterday, and the Thralls that perished should now be returned to their rightful masters. However, this process came at a cost, and the progress made by Exiles players on official servers over the past two days has been effectively wiped.
To give everyone a little more context about what happened. We made an error in the server settings early Friday EU time, which did not transpire until the next nightly server restart, subsequently causing unintended consequences over the weekend. The settings were corrected and applied to the affected servers on Saturday, September 2nd, around 21:00 UTC. At this point, we were already weighing the pros and cons of all the options we had to deal with the impact.
Performing a rollback for 780 servers was the preferred option, but it was unclear whether it was technically feasible to do so without taking days to complete or resulting in an extremely long downtime. Therefore, we needed to verify that we could confidently semi-automate this process before officially notifying everyone that the rollback would take place, which delayed our messaging and shortened the notice period.
We regret the loss of progress you have experienced, and to help you recover from this setback, we will be boosting the experience gained, gathering speed, and the thrall & pets conversion rate by updating the following server settings later today through next Monday, September 11th:
Official Exiled Lands Servers
[HarvestAmountMultiplier]
PvE: 1 β 2
PvE-C: 2 β 4
[PlayerXPRateMultiplier]
All server types: 1 β 2
[ThrallConversionMultiplier]
All server types: 1 β 0.5
[AnimalPenCraftingTimeMultiplier]
All server types: 1 β 0.5
[ItemConvertionMultiplier]
All server types: 1 β 0.5
To avoid a similar situation in the future, we are adjusting our internal processes. Most importantly, we are instituting more stringent release review processes to help catch errors before deploying updates to the live servers and moving even minor server configuration changes away from Fridays.
This was not the best weekend, and we sincerely apologize for interrupting your gaming plans and any time lost. You have been excellent about all of this, and we hope this boost will aid your adventures!
Thank you.