A quick update on the situation with lost Thralls on official servers that many of you have been experiencing. There was an error when updating the Summer decay timers which regrettably reduced Thrall decay timers to 1 day instead of the usual values. This has now been fixed and official servers have been triggered for a restart so the correct settings are picked up.
We are actively discussing the follow-up actions to rectify this as best as we possibly can. We will let you know as soon as we have an update on this.
Thank you for your patience and understanding.
UPDATE:
Sunday, September 3rd at 21:26 CEST
Greetings Exiles,
Following yesterday’s issue with the incorrect Thrall decay timer, we will roll the official Exiled Lands servers back to the backup from Friday, September 1st. This will undo any progress made on the official servers since then but will restore the lost Thralls.
While not ideal, given the time and hard-earned companions that players have lost, we feel that this is the best course of action to rectify the negative effects of this situation.
We are finalizing the necessary preparations to ensure that everything goes smoothly. The process will begin shortly, and we will update everyone as soon as it is complete.
We appreciate your fortitude and understanding during this time.
I know you probably have the option on the table already, but please consider doing a rollback and expediting it while the impact on those who didn’t lose anything is still minimal.
Nothing is off the table at the moment and all options are being considered.
We’re waiting for the rest of the team to evaluate the situation and course of action and take a decision.
For that we’ll very likely have to wait until Monday once all the team is back.
We’ll keep you updated on any news we have about this.
I can understand that rollbacks are not something to be taken lightly, and the number of people negatively affected by them has to be carefully considered - which is why not rolling back for the Nemedian disaster was probably the correct choice.
However, I think the number of people affected by this and the losses accrued has met such a threshold. Waiting until Monday to do a rollback will only make the situation significantly worse. If a rollback is to be done, it needs to be done as soon as possible.
A roll back is the only option, nothing else can make up for the hundreds to thousands of hours invested into this game for the player base. Who have lost the hardest commodity to gain on this game.
Vai ser a famosa “segunda feira brava” XD mas espero que resolva o rollback vai ser longo… Era melhor fazer WIPE e avisar geral aqui que vai ter menos trabalho com esse rollback
Last time you did this it happened on the weekend also, why do you continue to make these changes when there will be nobody in house that can make a damn decision to fix the mess.
The fact is due to someones negligence we all lost irreplaceable items, thralls and pets.
You waited until a weekend to force a server update, and now we have to wait until MONDAY when everyone decides to mosey on into the office to fix this to tell us without a doubt it’s been too long to roll back the servers.
If you have people in the office who are capable to change server settings then you have people in there now to do a roll back on servers.
Pre-nerfed gear, siptah pets and thralls on EL, it’s all gone because someone on your team can’t read. Honestly a joke.
Rolling the servers back is the only honorable thing to do. If FunCom cares about the goodwill of their customers, stretching forward into future purchases, they will roll them back.
I understand that rolling back the servers may not be possible due to the number of officials, and the requirements for doing so. At the very least, increase the named thrall spawns significantly, and increase the XP for leveling by a min of 5X, for the three weeks or until Ch 2 launches. And try not to cause another problem with that.
As well they should be. Rollbacks are a serious matter. Don’t forget that while you’re here screaming about lost thralls and demanding a rollback, there are others who just now managed to acquire that rare item they’ve been looking for for over a week. Or that just spent the last six hours completing a rather impressive build that they wish to show off in the coming weeks or months. Or that just started playing and have only now managed to figure out how to build a small hut to take shelter in.
They may not even be aware that there is a problem, and as horribly as you feel about losing your thralls, they are going to feel the exact same way when all of the progress that they have made during this time gets wiped out.
The more time that goes by, the more of these people will be affected and the greater the losses will be. A rollback must either happen very soon or not at all. Either way, they’re going to be hurting somebody. An unfortunate but unavoidable consequence of mistakes like this.
EDIT: One further note. Depending on when their backup images are made, you may very well not get everything back. Instead of being sent back to just before the big event happened, you might be sent back to three weeks ago. Keep that in mind.
The hours and hours of farming to put them in gear has to be considered.
We lost 140 leveled thralls. 90+ were in all epic/legendary armor. The shear amount of materials and farm time will not be balanced by a paltry exp/spawn boost.
A roll back is the only thing that will save face with this falling on the heels of the nemedian debacle.
mas espero que resolva o rollback vai ser longo… Era melhor fazer WIPE e avisar geral aqui que vai ter menos trabalho com esse rollback