It is the problem, FUNCOM totaly no answer, take time… Totaly bad support…
Funcom is being totally unprofessional here and needs to learn how to deal with its community effectively.
Hey hey!!!
It worked, I’m unbanned!!! It took about 48 hours for the servers to register my unban.
To sum it up, everything started off well. We, the old players, came back to the new UE5 version for free, bought some DLC, and after 3 days, we were banned! Because Funcom realized that the banned old players still had access…
Their solution was simply to ban the banned old players again, even though they had paid for content, which is illegal. A very bad decision by Funcom, who clearly didn’t consult their legal department. This is professional misconduct that could land them in court.
Dana came along and posted that Funcom would look into it. Thanks to her, she reassured people and calmed things down.
And then the next day I received an email from Funcom saying NO, I’m still banned!!! No information about my purchases! No reason! Nothing!!!
After threats of legal action, I was unbanned on Friday, and it’s all good this Sunday (48-hour notice period).
This whole situation highlights numerous problems with FUNCOM’s ban management:
- Quick and irrevocable permanent bans
- No information on the reasons for the bans despite multiple warnings
- Support no read mail
- Hazardous BAN
- Very long response (10 days for me)
10 days oh My GOD… Normaly Time is 48hours max on BIG society, exemple AIRBUS or BOEING, here 10 Days my GOD!!!
FUNCOM, review your rules!!! They are far too harsh! After a first warning, it’s a lifetime ban for a few blocks!!! You’re banning your loyal 20-year-old players over a few blocks!!!
This is the rule in question:
We issue temporary suspensions to deter players from repeating infractions. Any further infractions will result in a longer suspension up to a permanent, non-appealable ban from the official servers.
You’ve set up a system for a single warning, after which the moderator does whatever they want, and we see it here: everyone banned for life for just a second offense!
Basically, you’re saying a player who’s supported you for over 20 years will be treated exactly like a hacker for a second minor block warning! That’s incredibly harsh! Do you hate players that much? Why not burn down their houses and eat their cats while you’re at it?
You also say we can request an unban from support, but then you say right above that we can’t! Make your rules clear; we’re talking about thousands of players and thousands and thousands of euros here!
Set up a system for multiple warnings!
In reality, nobody gets a lifetime ban after one warning!!! Not in families, not in the workplace… We give warnings, several times, we intervene, but we don’t issue a lifetime ban after the second warning!!!
You’re excellent at Conan games, there’s no one better than you, that’s why we’ve supported you for 20 years, but please review your conflict management, it’s ruining everything…
PvP is toxic, that’s just how it is in every game, people insult each other, they exploit every bug, that’s just how it is everywhere!!! According to your rules, we could ban everyone… And that’s what’s happening!!! It’s an ALERT!!! It’s an EMERGENCY!!! We can ban everyone in PvP with just a few reports!!!
Let people play in peace, it costs you nothing… Treat players better.
From my experience in the professional world, a problem is 99% ONE PERSON, a bad manager. I’m almost certain that you’re a little dictator, a mini-Geoffrey from Game of Thrones, unhappy with your life, mistreating players by banning them at the slightest opportunity…
As I’ve already said, I’ve been a manager before, and I would have kicked all your conflict management people out the door on Monday!!!
I don’t think it’s about money, because otherwise you would have charged for the UE5 version. We were 50,000 players, and 50,000 * 10 = 500,000 euros…
2026 is a new year, let’s start over on the right foot, and please clean house in your conflict management department! Fire them if necessary! Out with these people!
We want people as DANA, people love players. Not people Hate players.
Here you’ve narrowly avoided court, tomorrow your name will be plastered all over the media for abuse of power, take this seriously!!!
So NO FUNCOM, we don’t like your current rules, we don’t agree to lifetime bans for the second warning!!! Please resolve this conflict.
And all of us former banned players will come back :).
Well, my friends have not even got an email back.
They respond me after 10days… I opened Ticket the 03 May, they respond me the 13 May…
I opened a ticket to get banned just before the release of Conan to be sure, and since I was able to play, for me they had processed the ticket in 2 days (normal time elsewhere), and so I played… And then banned on May 13th…8 days after the May 5th release of the UE5 update.
i worked for many many SOciety, first time of my life I see this time, 10 days… 10 DAYS!!!
Please do respond funcom if this matter is even being addressed or just closed. Communication goes a long way on matters like this.
Seems no one cares, lol.
So you unbanned now? Just a personal case because you were ready to go to court?
If your account is permanently banned and you would like to appeal, please make sure you reach out to our support team as they will be able to manually review your appeal.
Please be patient as the team is doing their best to work through the backlog of tickets. They will get back to you as soon as possible.
You can request a ban appeal here: Contact Us — Conan Exiles Help Center
Did it 100500+ times, always same answer: “NO!”. For my last ticket support dont answer 6 days. Well.. As soon as possible. agree.
My friends have sent in tickets its been over a week now.
“I have already submitted about 3 tickets, and their only response was this.”
How happy were you with our service?
Hello ralfe de sousa,
You recently contacted our customer support about “"I was playing on the official server 1991 on May 12, 2026, when the server went…” .
Please take a moment to share your feedback about our service.
- Funcom
| Share Feedback “So I have to ask, where is the support team to help me out?” |
|---|
Even community manager ignores forum for 2 days. LOL
Yes, I’m finally unbanned after 8 years, after threatening to sue them because what they did here is illegal. It’s forbidden to take your money if you’re banned from a service…
FUNCOM’s behavior here is truly disappointing. They don’t care about those of you who are banned, regardless of the reason, even if it was unfair. They ban you for life just for building a little too much twice…
FUNCOM is completely unprofessional here. There’s a risk they’ll be taken to court. People have lost money, and nobody reacts after 8 days, nobody…
Well, guys, send threatening emails to support like I did… Say that you:
-Want all the exact reasons for your ban to send to your lawyer.
-A full refund.
-Compensation for what you’ve suffered.
There, you’ll see, they’ll magically unban you right away…
FUNCOM, that’s what it is, a company that doesn’t care about its players. It’s a shame, I thought they were like the studio behind Baldur’s Gate or No Man’s Sky, but not at all, they’re just a studio there to make money off you…
Thanks to Danna, she’s the only one in a studio of 500 people who bothers to come here and communicate with her community; the others couldn’t care less… A studio without passion that will probably be bought out or go under…
no one will sue a company for 50nucks,
avoid getting in trouble…
there are rules, if you break em you will loose the right to play on officials.
Because you agreed to the platform’s Terms of Service, they are legally permitted to void or withhold access to digital goods when an account is penalized.
is this guy was banned back in 2018, he probably blocked an obelisk, or closed the game starting area, there was almost no intervention from funcom those days, it was wild west, funcom never got involved unless something major like blocking mayor areas happened,
in our server a chinese clan tried to wall in the entire volcano, before it., they blocked the sepermeru obelisk and made it a trap, if you traveled there you could not get out, same clan tried (unsuccesfully due to server involvement, to lock the entire north, building a wall from the desert, and i remember they trying to do the same to the pagoda.
so is this guy got banned those days, i can only imagine how serious it was so funcom would get involved.
If it’s so serious, why was I unbanned???..
I’m not sure you understand much here. People buy the DLC, then get banned 3 days after the official release. That’s against the law.
No it isn’t because what you are calling a ‘ban’ doesn’t actually stop you playing the game. It is only a ban from official servers - official servers are not the only way to play the game - you can still play on private servers, or make your own private server or play in singleplayer (or coop). You are not actually prevented from playing the game. You are only prevented from accessing one specific way to play the game. It would be against the law if they stopped you entirely in that situation, but they do not stop you entirely.
Doesn’t that shock you??? You buy DLC, play 100 hours on an official server, and BAM, you’re banned!!!
Is that okay with you???..
Absolutely fine. a) I’m not going to do something that gets me banned (I know you did it many years ago and have got older and wiser since then). But also b) it is only a ban from official servers, not from the game. You can still play. Official servers are not necessary for playing the game, they are an optional extra.