Hello there, Does anybody contacted Funcom via email recently? I sent an email weeks ago when my aac got frozen after last payment (successful) and nobody answered yet, I lost one of twelve months from my subscription already due to error which occurred on my account and I don’t know what to do now…

Pretty similar situation to mine but mine is like 1-month instead of yours 3… I’m really disappointed that I’m not gonna be premium for another couple of months. I’m probably going to fight for my money then. Thanks for your post.

Thanks for your answer, after 11 years of supporting Age of Conan it’s probably time to stop it. Even if I get help in another couple of months, do I get my wasted time of being premium but not able to benefit from it back? Probably not so next time I’m gonna pass on it. Thanks for being honest.

I don’t think anyone else in those situations have mentioned if they did/didn’t get the wasted time back. But I imagine if they weren’t given all the wasted time back, they would have complained a bunch more about how unfair that was. So, I would assume when they finally do respond, they will unfr…

Log in the game and use /petition and you may get a GM to check your account. They won’t address accounts from the forum. Good luck.

Who else thinks Funcom like everyone else have gone home to not risk Corona?

They’ve been working from home for a few days now… it’s on Twitter [Screenshot_20200318-193910_Twitter]

But not caring to post on their own game’s forum, shocking. I would never expect funcom to neglect informing their costumers :hushed:

same here for me, cannot break the gold cap to buy t6 gears…/cry

I did, they can’t help out in that case.

GM @Tamtor answered my in game petition within 3 days. I hoped that would’ve helped you, too; sorry to hear of your troubles. [image] Dont Subscribe until they fix their stuff Support I re-subbed a few days ago. My account did not unlock from F2P. The payment is shown as …

Account status: Frozen

Age of Conan Support

AndyB March 20, 2020, 2:51pm 21

Sent you one too

Topic		Replies	Views
7 days after payment my account remains frozen Support	12	1053	September 13, 2019
Plz activate my Paid Account[Funcom Support #1119757] Support	12	963	August 9, 2019
"Account frozen" due to broken Account Management structure Support	40	3281	January 17, 2020
Buying premium still f2p :/ Support	10	951	September 5, 2020
Account still frozen Support	30	2739	March 29, 2019

Account status: Frozen

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