Base suddenly exploded and disappeared when I logged in. Error log says entire base despawned due to stability

[heat3999]

Basic Info:

Platform: Steam
Issue Type: Gameplay
Game Mode: Online Official
Server Type: PvP
Map: Exiled Lands
Server Name: 1111
Mods: None

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Bug Description:

I had a 4 month old base, no issues. When I logged in, everything suddenly blew up due to stability issues and everything despawned instantly.

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Bug Reproduction:

I logged in to the game as usual, although your servers spike in ping a lot so sometimes have to refresh a few times before I can login. Then just woke up to my base collapsing and completely gone in front of my eyes, rip 3/4 months of work.

Screenshots below of stability issue in log and where base location was on server 1111.

[azaroth]

look beginning of event log before first piece of building decayed, if you see first line with deleted by admin, it will means action of zendesk due to a report, and at next server restart a ban can occur for you with a suspension duration unknow
i hope for you it is not that.

[heat3999]

Nope, just logged in again. Not banned; and I went down as far as I could in the event log, but I couldn’t go to the start because of how much got deleted (3/4 months worth of building is a lot).

So I’ve got no idea, my base just disappeared with all the loot. It only deleted and disappeared when I logged in, I saw it all despawn/delete in front of my eyes. I tried to grab some bits but I wasn’t fast enough, the bags despawned so fast and the building was gone in an instant.

[DeaconElie]

Wait for your server restart. But ya, when your base gets admin wiped, it goes poof, and you have a limited time to grab bags before they despawn.

But if you server does it’s restart tomorrow that is when you get your notice.

[Glurin]

@heat3999

stability issues

Well there’s your problem. You’re too stable. Next time build your base so it looks like it was constructed by a madman.

[heat3999]

Seems you were correct!

However, could anyone enlighten me as to what resources are available at this location? Because being there for four months, I know there are no resources available at this location.

[ZahMaiatt]

Greetings @heat3999 ,

Please follow the stated in the Official servers guidelines to submit a ticket:

@Mayra

Information on suspensions and bans

While suspensions are not open to appeal we do offer the option of appealing a permanent ban. We understand some might not always be aware of the actions taken by clanmates.

If you are unaware of the reason for a suspension or ban, please make sure you check in-game first by accessing any of our official servers. You will be prompted with the reasoning for suspension/ban and the duration.

As mentioned previously, please note that only bans are eligible for an appeal and not suspensions. If you would like to appeal, please feel free to do this through Zendesk 3.9k by selecting ‘Ban Appeal’ as the type of issue and providing relevant information such as character names, servers you’ve played on, and clans you were part of.

You can read the full version of the Guidelines here:

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