Think about all he explained in this thread. Start with what he said about the numbers. If the suspensions are reaching thousands, what does that tell you of the number of reports, in general?
Any team in that situation will want to try to do something to reduce that workload. In this case, they identified undermeshing as the biggest source of infractions and decided to try to implement the system that prevents it. (Well, they were probably working on it even before this moderation thing was introduced, but never mind.)
The rationale is that preventing undermeshing is better than trying to play catch-up with cheaters and ban them. Thing is, for whatever technical reason, the undermeshing system throws a lot of false positives. Here’s what that looks like in practice:
Now imagine that going live. You walk into a cave and you die. You go to loot your corpse and you die. Eventually, you give up and you’ve lost everything in your inventory.
Fixing those false positives takes time, not only because it involves dev work, but because you have to try to find them all before going live. The vast majority of people don’t play TestLive. I don’t have space on my hard drive for it, but that’s not really the biggest problem for me – the biggest problem is that I spend enough of my time testing code at work, I don’t want to spend my free time doing the same thing for someone else’s game.
I know this whole post will probably piss you off, and many people who feel like you. You’re all frustrated, and for a good reason. I’m also frustrated that their moderation isn’t good enough for my needs, so I have to find other ways to deal with jerks, trolls and griefers on official servers.
But the truth is that they are working on it. They just don’t have satisfactory results yet.
In the end, each one of us has to decide whether to stick with this game and hope things get better, or just give up. I still haven’t given up. Eventually, they’ll either improve, or I’ll give up, knowing that they did their best and that their best just wasn’t good enough. But it’s not that they aren’t doing anything.