There are multiple reports of the same issue, on all platforms
example (PC)
example (PC - Funcom acknowledged)
example (XBox)
example (XBox - Funcom acknowledged)
example (ps4 - Funcom sort of acknowledged)
The issue was also reported during testlive - yet somehow was not fixed in the recent ‘hotfix’ (I guess the main ‘selling point’ of the Age wasn’t deemd important enough…)
(This isn’t meant to suggest that you should not be reporting it - I absolutely think you should be reporting it - but maybe there is something in one of these threads that could offer some help to you in the meantime. And, if not, at least you know you are not alone…)