Hmm…99% of survival building games offer official servers so im not sure what you mean by rare.
But if a crap company like wildcard has roaming GMs to resolve serious issues then im sure funcom can too.
Telling a player to move to a new server because they are being pillar pounded is absolute garbage.
And this is why when you build a base you place some structures (within reason) around your base to prevent yourself from losing hundreds of hours to an ■■■■■■■.