How can a game that is this old, still have major outages that go on for days?

Conan Exiles General Discussion Feedback
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That’s a good point. I asked for a decay timer freeze and I didn’t get any answer from Funcom. :man_shrugging:

It sucks.

Thing is, that wasn’t the context of the thread. The thread was started by someone saying that Funcom “doesn’t know how to do IT” and the discussion was about who, exactly, shіt the bed at what point.

So yeah, I agree with you that the level of customer service sucks, just like I agreed with @croozi that Funcom’s monitoring and incident response time leave much to desire.

Pretty much the only thing I disagree with is this whole “you can’t blame Microsoft” BS. Sure you can. That’s pretty much the downside of this whole cloud computing thing. When there was a huge AWS outage in 2021, shіt hit the fan across the board. From the time I spent working for Amazon, I’m pretty sure some heads rolled after that incident, but that’s small comfort for everyone who was affected. So yeah, if we don’t like how cloud computing makes software more fragile, yelling at Funcom for using PlayFab is a pretty weird place to start that particular revolution.

Unfortunately, this is it. What you see here is the customer service they know they can get away with.

The game has been out for years now, and throughout those years this has been the service level we’ve consistently received. It’s not like they just started reacting more slowly and not communicating enough. They’ve been like this for years.

And yet, they’re raking in enough money to keep going.

Who’s to blame for this? If you ask someone like @Taemien, it’s the players, because shіt like this keeps happening and we keeps playing. If you ask someone like @croozi, it’s Funcom, because the right way to treat their players isn’t to just do the bare minimum they can get away with.

If you ask me, who cares? The blame game is pointless and it won’t change anything. In the end, each one of us will decide whether to keep playing – and whether to keep giving them money – after yet another shafting we’ve received. Call me a pessimist, but I’m not holding my breath in hopes that things will suddenly change.

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