But this isn’t an official ban. It seems to be some kind of error that has occurred, and it looks like other players are experiencing the same problem. Another possibility is that someone hacked my account and somehow linked it to their own, which is why my account can no longer be verified by Conan Exiles. I honestly don’t know anymore.Did you contact support about this? If so, what exactly did they tell you? How are you dealing with the issue, or how do you plan to resolve it?Have a nice evening.
I honestly don’t know what to do anymore. Support hasn’t helped me, and I haven’t received any response. I don’t even know where else to write or who to contact for help.This is the kind of customer support I really don’t like. With other expensive games, when you buy them, you usually get proper support. They respond, offer advice, and genuinely try to help. But here, I still haven’t received a single meaningful reply.It’s really disappointing. I loved this game, but I’m seriously thinking about uninstalling it and moving on. I’m definitely not going to buy another copy of Conan Exiles because of a problem that isn’t my fault. Have a nice evening. Dejv
I was unfairly banned around 2022, when NW the mmo came out, I was playing that game when I got banned, I tried to appeal the ban since I wasn’t playing, but they doesn’t care enough about their playerbase to investigate if what I said was true or not. I did nothing. Uninstalled and moved on. I came back to try the enhanced version a couple days ago, but that’s it.
I didn’t and funcom is ignoring the ticket so is their new partner agency. Pretty sure it was a group of people blocking just me with cheats
Good luck finding out for sure as funcom isn’t answering tickets. Apparently the in game message only shows “FAILED TO RETRIEVE SUSPENSION INFORMATION” and tickets are ignored so you will never know why, how long, or what proof to speak for yourself
It is sad to hear that , I have some issues to connecting at the moment being the clan leader of my clan , what I do is try to connect untill it works , I can only advise you to try this for yourself you might get lucky at one attempt . ( though I never got this " failed to retrieve suspension information" message )
If you were part of a clan in pvp you might have got banned because of your clanmates action when you were not playing , if you have been banned in UE4 , then they re-introduced their ban-list 2 weeks after the enhanced update so people thought that they were unbanned , untill they were again . This only prevent you from official servers you can still play on private and solo but I guess you already know this.
've been playing only PvE servers for the entire time. I have never played on a PvP server, nor have I ever been a member of any clan. That’s why what’s happening here feels like a real injustice toward players who haven’t done anything wrong. This has to be one big mistake.If the developers don’t care enough to properly investigate these cases or distinguish between innocent and guilty players, then that’s really disappointing. It would mean they can ban anyone they want, and that certain people could potentially abuse the system. I ended up in this situation completely through no fault of my own. None of my teammates from the PvE servers have been banned or are receiving the same error message as I am.Thank you, and I wish you a pleasant evening.
I wasn’t saying this part to you , I quoted aleetoo’s message to answer him in this part , I only meant the first part of my message to you .
Oh, I see. I was just looking at it. I know it wasn’t meant for me, so I’m sorry. I didn’t realize that.I understand. Have a nice evening.
No , @Aleetoo is not this case , he is actually more like your case @Kanza1 .
In Greece we say that beside to the dry ones even the green ones get burned. The ban meta has banned many good and sharing players back then and you know it very well . Pve to PvP it makes no difference, good sharing players exist in all modes .
Unfortunately we lost good players also and many “trolls” never left physically from the game, they were just buying an alt and the next day they were looting their stashed banned toon .
Funcom should learn from these mistakes.
And by the way, if some of us never got banned it’s nothing but luck, nor good behaviour or any other bs , simply luck!
@Kanza1 Yeah, I didn’t do much research in the time, some brazilian player told me some hackers were getting new chars with player names and claim spamming to get people banned, but I can’t say that’s the case, maybe were my teammates, I used to jump from pvp server to pvp server so it could be.
@stelagel My guy, as usual, you’re totally right. I don’t have anyone to blame, I don’t know if my teammates did something wrong, and I don’t know if some troublemaker got a new char with my name and spammed foundations, I’m just certain that I did nothing wrong. Funcom did his job, I was one of the ones that reported every single time I saw something weird happening (I have almost 400 videos on yt with undermesh, cheats, spam claiming, etc), so at least I can say the system works lol
@David1981 Try to contact their support in zendesk, I think that would at least, give you some answers about that issue.
Not zendesk anymore - they changed it to Helpshift a while back - Contact Us — Conan Exiles Help Center (Probably happened while you were away 
)
Oh, sure, I was totally unaware of that, thanks for the clarification
Hello, which issue category should I choose when contacting support? I would really appreciate it if someone from support could finally respond to me, because I honestly don’t have the strength to deal with this anymore.This is a problem that is not my fault, and I haven’t been able to connect to the official servers for several months now. It feels like the developers simply don’t care. As long as the money keeps flowing into their pockets, everything seems fine.Thank you for your advice. I will try contacting them again, but I don’t know which category or type of issue I should select for my case.Have a great evening, and thank you once again for your advice.
You could go for Ban Appeal I guess, If that’s not the case, they should be able to deliver it to someone that could help you
I submitted a support ticket that clearly explains the problem, but all I keep receiving are automatic replies over and over again. I don’t know if anyone has actually read either of the two tickets I submitted. Every response I get is automated. I even submitted a Ban Appeal ticket, but I still only receive automatic replies. There has been no response from a real support agent saying they will investigate my case. Nothing at all.I don’t understand why this keeps happening. I honestly don’t know what else I’m supposed to do. This is really frustrating. I haven’t done anything that would justify receiving a ban, and I would just like someone from the support team to actually look into my account and tell me what is going on. Have a nice evening and good night.
If I were actually banned, I think the game would tell me that. Instead, it shows the message from the screenshots I posted here. I can connect to an official server for about two seconds, and then it disconnects me and sends me back to the official server selection menu.Thank you very much.
I do think they should be clearer with the messages too. And the support responses, but I hope you get a proper response soon, they probably gonna reach out by mail, so you should check that from time to time. Lets hope its just a bug
submitted two support tickets yesterday, and now I’m waiting for a response that I probably won’t get. It honestly feels like waiting forever. The question is whether I’ll ever receive a proper reply from support.Another thing that came to my mind is whether this could actually be a bug. It seems strange that the game lets me connect for about two seconds and then immediately disconnects me. If I were banned, I don’t think it would let me connect at all. Instead, I would expect the game to immediately display the reason for the ban and whether it is temporary or permanent.Either way, thank you very much for your support. I really appreciate it.Have a great evening. David
This guy had the same problem as I do. I’m not sure whether he asked the admins to explain what the issue was or whether they were working on it, but I have a feeling he never received an answer either, just like me. So that I’m not making things up, here’s the proof. A few lines below, one of the forum admins replied that they are aware of the issue and are working on it. The problem is that I haven’t been able to play Conan Exiles for almost two months because of what appears to be a bug. I’m convinced the issue isn’t on my end, because I even tried connecting from my workplace and got exactly the same error there.
