When people have too much power and can do whatever they want, it’s very difficult to get the truth or have a problem properly investigated. As long as people keep buying the game, the money keeps coming in. Another thing I don’t understand is why their support is handled by automated replies instead of real people. Even if you’ve done nothing wrong, it feels like nobody actually cares. To me, this approach is unfair to players who have the same problem as I do. Some of them probably never even had a chance to get it resolved and simply uninstalled the game. I’m thinking about doing the same. A game without access to the official servers where I played on the same PvE server for six years is basically pointless for me. Thanks All Dejvid
once it starts connecting to server, click cancel, you’ll return to server browser, and try again.
When Enhanced originally came out, for some reason folks who were banned in legacy, were able to access the servers again, this was a bug that the devs fixed, which caused folks to receive the error you keep bringing up.
If you read the post, you’ll see the folks in there mentioning that they were indeed banned previously.
This is why it’s very likely, you were banned, and you need to follow-up with support, as mentioned previously. If you’ve submitted tickets, keep replying to the automated message. They may be backed up, so it might take a bit to get a human.
As you’ve already tested you can connect to private servers, which makes it even more likely your account was banned for some reason and only support can help you.
Hello, and thank you for your advice.
However, I have not been banned. I’ve been playing on Official PvE Server 1030 for almost four years and I’ve never done anything that would deserve a ban. I’ve already explained this many times, and I have never had a previous ban either. he only thing I can think of is that when I first started playing in 2020, I might have received a claim-related punishment on a PvP server, but that was a long time ago and completely unrelated. Since then, I’ve spent almost four years playing only on PvE, mainly on the same server, and I’ve never had any problems with anyone or broken any rules. I can still connect to private servers and single-player without any issues. That’s the only mode that still works for me. Everything was working normally until the update on June 23. I was playing that day, and I could still play on June 24. But on June 25, I suddenly could no longer connect to Official Server 1030, neither from my gaming PC at work nor from my PC at home. My friends who play on Official PvE Servers 1030 and 1159 are still playing normally and have not been banned. That’s why I believe this is some kind of technical issue with my account rather than a ban. If I were actually banned, I would expect to receive a different error message. I’m also not sure if support will ever reply, because I’ve already submitted about six tickets this month. Thank you again for your advice, and I wish you a great day.
You think you’re not banned, but evidence indicates the contrary. The biggest indicator is that you are only prevented from joining official servers. If it was an issue with the game, more people would be experiencing the issue, and it would be happening to private servers as well.
The posts you’ve brought up where people have had the same issue, they’ve all been from folks who were banned.
The error you get indicates a suspension, but it can’t pull the details, because the suspension details are not available in whatever table it pulls the details from.
Just keep trying support, because this is not something anyone on the forums would be able to resolve for you.
But that’s your assumption. Other people have had this problem as well; I think you just haven’t seen anyone pursue it as persistently as I have.Saying that I must be banned simply because I can’t connect to official servers seems like a bit of a stretch. The fact that this is the only explanation doesn’t necessarily make it the correct one. Some of the people who had the same problem didn’t even know why they were supposedly banned, and some of them weren’t even PvP players. There were also players who had just bought the game and suddenly experienced the same issue I have, even though they hadn’t done anything wrong. That’s a bit strange, isn’t it? If you read through the discussion more carefully, I’m sure you’ll find those posts. In any case, thank you for your advice. I thought the developers also visited the forums from time to time. I have also contacted support again, but this time I submitted my ticket under the **General** category instead of **Ban Appeal**, so we’ll see if they reply. I’m not aware of breaking any rules. I can honestly swear that I didn’t do anything wrong. Just because I can’t connect to the official servers doesn’t automatically mean I’m guilty. That would be like sending an innocent person to the electric chair simply because they were accused. That kind of conclusion doesn’t really help me. Still, thank you very much for taking the time to reply and for trying to help. I wish you a great evening.
Most people don’t know why they’ve been banned, and you can be banned on PvE just as easily as PvP, so none of that is proof of not being banned.
I’m not even saying you did something that deserved a ban. Just that the symptom you’re experiencing is related to being banned, and the fact that it only happens to you on official servers, indicates a ban. If you weren’t banned and it was an issue with their authentication servers, it would be happening to you on every server you try to connect to, since they all go through the same channels. They only stop you from connecting to their own servers.
As well, if it was a technical problem with the authentication on the servers, it would be more widespread and not just be impacting one person.There would be mass reports on the forums, on reddit, and their other social media channels, but there isn’t.
The latest widespread report of this error was shortly after the release of Enhanced, which was when that post you keep referencing was made.
I’ve re-read that post again and no one in that post was a brand new player, the majority of those who were on that post who had the error admitted to being banned on legacy but were confused because they had been able to play since Enhanced release (which was a bug that was fixed by the devs, thus them all getting that error suddenly).
I understand your opinion, but at this point it is not proof that I am banned. The only thing we know is that I cannot connect to the official servers. Until Funcom explicitly confirms that my account has been banned, we cannot call it a ban. The “Failed to retrieve suspension information” message and the fact that I get disconnected after joining are not official confirmation of a ban. That is why I am waiting for a response from Funcom Support and I do not want to jump to conclusions without evidence.
Support has not responded to my tickets, so I have no way to verify why this is happening or what the actual cause is. It could be a bug, but it might not be. Likewise, it does not automatically mean that I am banned, as you suggest. If someone could really receive a permanent ban simply because another person made false accusations or intentionally reported them to create drama, while there are still many cheaters in the game who should be a higher priority, I would not consider that fair. Furthermore, my alleged restriction from the official servers has not been officially confirmed. I have never had any problems with anyone, and I have never done anything that would make me expect to be banned from the official servers. If that were truly the case, I would find it completely unreasonable. And if you had read that post more carefully, you would have seen that there were also people with brand-new accounts who experienced the same issue. Whether that bug was ever completely fixed is something neither of us can say with certainty today. That is why I cannot accept it as a fact that I have a permanent ban when Funcom has not officially confirmed it. At this point, these are only assumptions and possibilities, not confirmed facts. This feels like an unnecessary witch hunt over something I didn’t do. If I did something wrong, I would genuinely like to know what it was, and I would be happy to defend myself. This kind of public judgment without any official confirmation doesn’t lead anywhere.
Thank you, and I wish you a nice day.